Operations Manager - Oakridge Park

Brobston Group LLC; Vancouver; On-site; CAD 55,000 - 75,000; Full time

Job summary

Brobston Group LLC in Vancouver, BC, is seeking an experienced Retail Operations Leader to oversee boutique operations across three divisions, maximize productivity, and enhance client experience on the sales floor and in back-of-house. You will own SOPs, systems, and tools, coach staff, manage inventory integrity with RFID and cycle counts, and coordinate maintenance with vendors.

This role requires strong organizational skills, excellent communication, and the ability to lead change

Qualifications

• Minimum 4 years of leadership experience in retail operations or stock management.
• Strong organizational, verbal and written communication skills.
• Proven ability to coach and mentor teams and to lead change initiatives.
• Experience with inventory systems and processes (cycle counts, RFID) and merchandising standards.
• Ability to lift approximately 15-20 lbs and required in-store presence.
• Fluent English; French is an asset.

Responsibilities

• Oversee daily boutique operations including cash handling, invoicing, opening/closing procedures and bank deposits where applicable.
• Oversee shipping and receiving, ensuring parcels are processed within 24 hours.
• Maintain and improve inventory integrity through cycle counts, RFID, and year-end inventory processes.
• Organize stock, optimize storage, and execute or coordinate alterations and minor in-store repairs.
• Administer boutique invoices, manage budgets and forecast expenditures.
• Act as the subject matter expert on SOPs, systems and tools and train boutique staff.
• Coordinate with contractors, vendors and IT for boutique maintenance and services.

Skills

Retail ops leadership

Process optimization

Team coaching

SOP training

Tools

Inventory software (RFID)

Job description

Summary

Oversee and direct boutique operations across three divisions at the Oakridge Park Boutique to maximize productivity and the client experience. Serve as the boutique expert on standard operating procedures, systems, and tools to ensure smooth heart-of-house workflows, inventory integrity, and after-sales service. Lead change management initiatives, coach and develop the heart-of-house team, and support the sales floor as needed.

Responsibilities

• Manage daily boutique operations including cash handling, invoicing, opening/closing procedures and bank deposits where applicable
• Oversee shipping and receiving, ensuring parcels are processed within 24 hours
• Maintain and improve inventory integrity through cycle counts, RFID, and year-end inventory processes
• Organize stock, optimize storage, and execute or coordinate alterations and minor in-store repairs
• Administer boutique invoices, manage budgets and forecast expenditures
• Act as the subject matter expert on SOPs, systems and tools and train boutique staff
• Coordinate with contractors, vendors and IT for boutique maintenance and services

Requirements

• Minimum 4 years of leadership experience in retail operations or stock management
• Strong organizational, verbal and written communication skills
• Proven ability to coach and mentor teams and to lead change initiatives
• Experience with inventory systems and processes (cycle counts, RFID) and merchandising standards
• Ability to lift approximately 15-20 lbs and required in-store presence
• Fluent English; French is an asset