Operations Manager

Kepler Canada; Richmond Hill; On-site; CAD 52,000 - 106,000; Full time

Job summary

Kepler Canada is seeking an Operations Manager in Richmond Hill to lead store teams, optimize daily operations, and drive sales growth. You will manage payroll and budgeting while ensuring exceptional customer service and compliance with safety and company policies.

The role emphasizes strong leadership, merchandising expertise, and the ability to develop engagement across multi-location stores. This in-person position offers growth within a dynamic retail environment.

Qualifications

• Proven experience in retail management or store supervision.
• Excellent bilingual communication skills; additional languages a plus.
• Strong sales, merchandising, pricing, and customer service expertise.
• Organizational skills to multitask in a fast-paced retail setting.
• Experience with POS, cashiering, bookkeeping, and admin tasks.
• Knowledge of recruiting, interviewing, and training processes.

Responsibilities

• Lead and supervise store staff, including hiring, training, coaching, and evaluating performance.
• Oversee daily store operations such as merchandising, inventory management, purchasing, and cash handling.
• Develop and implement sales strategies to meet or exceed targets while promoting service excellence.
• Manage payroll, budgeting, and financial recordkeeping with accuracy.
• Coordinate marketing efforts and promotional activities to attract customers.
• Ensure compliance with policies, health and safety, and legal requirements.
• Conduct regular team meetings to communicate goals and foster collaboration.

Skills

Retail management

Team leadership

Sales management

Merchandising

POS systems

Bookkeeping

Budgeting

Financial analysis

Customer service

Hiring & training

Tools

MS Office

Job description

Overview

We are seeking a dynamic and results-driven Operations Manager to lead and optimize daily business activities across our locations. This pivotal role involves overseeing store operations, managing teams, and ensuring exceptional customer service while driving sales growth. The ideal candidate will possess strong leadership skills, a keen eye for detail, and a passion for creating an engaging shopping environment. As an Operations Manager, you will play a critical role in maintaining operational excellence, implementing strategic initiatives, and fostering a positive team culture that aligns with our company values.

Responsibilities

• Lead and supervise store staff, including hiring, training, coaching, and evaluating performance to ensure high levels of team engagement and productivity
• Oversee daily store operations such as merchandising, inventory management, purchasing, and cash handling to ensure smooth functioning
• Develop and implement sales strategies to meet or exceed sales targets while enhancing customer satisfaction through excellent service
• Manage payroll, budgeting, and financial recordkeeping with accuracy and attention to detail
• Coordinate marketing efforts and promotional activities to attract new customers and retain existing ones
• Ensure compliance with company policies, health and safety regulations, and legal requirements across all store functions
• Conduct regular team meetings to communicate goals, provide feedback, and foster a collaborative work environment

Requirements

• Proven experience in retail management or store supervision with strong leadership capabilities
• Excellent communication skills in both bilingual (multilingual) contexts; proficiency in additional languages is a plus
• Demonstrated expertise in sales management, merchandising, pricing strategies, and customer service excellence
• Strong organizational skills with the ability to multitask effectively in a fast-paced environment
• Experience with POS systems, cashiering procedures, bookkeeping, and administrative tasks
• Knowledge of recruiting, interviewing, training & development processes to build high-performing teams
• Skilled in negotiation, purchasing decisions, budgeting, and financial analysis (math skills essential)
• Exceptional time management abilities coupled with phone etiquette and professional interpersonal skills
• Supervising experience in retail sales environments with a focus on leadership development and team management

Join us as an Operations Manager to lead impactful initiatives that elevate our retail experience! Bring your energy, expertise, and enthusiasm to help shape the future of our stores while enjoying the opportunity to grow professionally within a vibrant team.

Pay: $51,918.96-$105,632.96 per year

Work Location: In person