Boutique Manager

Montblanc; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

Montblanc is seeking a capable sales supervisor to drive daily store operations and sales performance in a Toronto location. The role requires experience in customer service, supervision, and the ability to work unsupervised while maintaining high service standards.

You will develop customer contact plans, manage inquiries and escalations, and stay informed about product knowledge and industry best practices.

Qualifications

• Post-Secondary Non-Tertiary Education required.
• Experienced practitioner able to work unsupervised.
• Limited managerial experience necessary.

Responsibilities

• Supervise daily operations to achieve sales goals, ensuring alignment with service standards and pricing policies.
• Manage a small store or multiple departments, ensuring smooth operations and customer satisfaction.
• Develop and implement customer contact plans to communicate product launches and engage potential customers in campaigns.
• Serve as the primary point of contact for customer queries and complaints, resolving issues promptly.
• Identify products or services that best meet customer needs and encourage purchases.
• Record and process custom or special customer orders and manage delivery expectations.
• Provide detailed product information and respond to inquiries.
• Demonstrate product features and support requests for demonstrations.
• Address basic issue escalations with managerial approvals when necessary.
• Engage in training and development activities to enhance capabilities.
• Stay informed about technology, regulations, and industry best practices.

Skills

Sales experience

Customer service

Supervisory experience

Communication

Education

Post-Secondary Non-Tertiary Education

Job description

YOUR MISSION

In line with service standards of the store, company’s pricing policies and directions periodically received by expert professionals, ensure the sale of products through the direct contact with customers in order to contribute in the achievement of defined sales targets and enhance customer satisfaction.

HOW WILL YOU MAKE AN IMPACT?

• Supervise daily operations to achieve sales performance goals, ensuring alignment with store service standards and company pricing policies.
• Manage a small store or multiple departments, ensuring smooth operations and customer satisfaction.
• Develop and implement customer contact plans to communicate product launches and engage potential customers in sales campaigns, fostering new relationships.
• Serve as the primary point of contact for customer queries and complaints, resolving issues promptly and escalating complex cases as needed.
• Identify products or services that best meet customer needs, explain selections, and encourage purchases under standard terms and conditions.
• Record and process custom or special customer orders, managing ambiguous delivery expectations effectively.
• Provide detailed product or service information and respond to customer inquiries.
• Conduct customer interviews using a multilevel sales script to clarify requirements and assist in potential customer interviews, documenting client needs comprehensively.
• Demonstrate product or service features and support requests for detailed demonstrations.
• Address basic issue escalations promptly, providing managerial approvals when necessary.
• Enhance personal capabilities through participation in assessment and development activities, formal and informal training, and coaching.
• Stay informed about relevant technology, external regulations, and industry best practices through continuous education, conference attendance, and specialist media.
• Post-Secondary Non-Tertiary Education required.
• Must be an experienced practitioner capable of working unsupervised.
• Limited managerial experience necessary.
• Post-Secondary Non-Tertiary Education Experienced practitioner able to work unsupervised.