Operations Manager - Amazon - Mississauga, ON

CNSC; Mississauga; On-site; CAD 70,000 - 90,000; Full time

Job summary

Join a leading fulfillment center as an Operations Manager, responsible for leading a diverse team and driving productivity initiatives. This role requires compliance with safety and quality standards while ensuring exceptional operational efficiency. Ideal candidates will possess significant experience in employee management and a strong dedication to customer service in a fast-paced environment.

Benefits

Professional growth opportunities

Inclusive culture

Leadership role in a fast-paced environment

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent Amazon experience.
• Experience with performance metrics and process improvement preferred.

Responsibilities

• Lead a team ensuring safety, quality, and efficiency.
• Build productivity plans and manage projects.
• Mentor workforce and collaborate with support teams.

Skills

Employee Management

Performance Management

Data-Driven Decision Making

Problem Solving

Customer Service

Education

Bachelor's degree

2+ years of Amazon FTE experience

Job description

Join Amazon Canada Fulfillment Services and become a key part of our worldwide operations network! As an Operations Manager, you will lead a team of salaried and hourly associates, ensuring the highest standards of safety, quality, attendance, and performance. At Amazon, we deliver millions of packages and smiles every day — and you can help make it happen!

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Our fulfillment network covers the First mile, Middle mile, and Last mile of every customer journey. As an Operations Manager, you will drive improvements in productivity, efficiency, and customer satisfaction, making data-driven decisions to meet Amazon’s high standards.

About the role: Operations Manager

In this role, you will mentor and support your workforce, lead large-scale projects with regional impact, and ensure we meet customer delivery promises. Your responsibilities include building productivity plans, managing safety and quality, and collaborating with support teams like Safety, Engineering, and Human Resources.

You will also need to be physically active—lifting up to 49 pounds, standing/walking for up to 12 hours, and working in varied noise levels and temperatures. Success in this position requires a flexible mindset, problem-solving skills, and dedication to customer-focused operations.

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Benefits and Salary

• Leadership role in Amazon’s fast-paced fulfillment network
• Opportunities for professional growth and site launches
• Inclusive culture supporting workplace accommodations
• Salary based on experience and business needs

Job Type: Fulfillment & Operations Management

Requirements / Skills

• 3+ years of employee and performance management experience
• Bachelor’s degree or 2+ years of Amazon FTE (blue badge) experience
• Flexible to work weekends, nights, and/or holidays
• 1+ years of experience with performance metrics, process improvement, or lean techniques preferred

How to Apply

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This opportunity is ideal for leaders passionate about driving productivity improvements and ensuring top-notch operational efficiency. Emphasize your experience in employee management and your ability to make data-driven decisions when applying.

Highlight your team motivation skills, your ability to manage safety and quality standards, and your dedication to delivering exceptional customer service through well-optimized operations.