Operations Associate

CB2; Vancouver; On-site; CAD 40,000 - 50,000; Full time

Job summary

CB2 in Vancouver is seeking an Operations Associate to efficiently manage the stockroom and support a high-performing salesfloor. Responsibilities include timely customer order fulfillment, inventory management, and merchandising support. Ideal candidates will possess excellent interpersonal and communication skills, along with a flexible approach to working in a dynamic retail environment. Experience in customer service and retail is preferred. This role emphasizes teamwork, safety standards, and a commitment to continuous learning.

Qualifications

• Excellent interpersonal skills and ability to build rapport with customers and associates.
• Good reading and written language skills (English) for effective communication.
• Ability to focus on continuous learning and adapt to a flexible environment.

Responsibilities

• Assist with ensuring products and displays are stocked appropriately.
• Maintain organized and efficient stockroom.
• Greet and assist customers in a welcoming manner.

Skills

Excellent interpersonal skills

Strong communication skills

Data entry skills

Creative problem-solving

Ability to work in a flexible environment

Tools

Zebra handheld devices

AS400 system

Company email system

Telephone/intercom system

Copier and fax machine

Job description

Overview

As a CB2 Operations Associate, you will play a vital role in maintaining an efficient stockroom and supporting the salesfloor. Reporting to the Assistant Store Leader, you’ll ensure timely customer order fulfillment, accurate inventory management, and well-presented store displays. You will collaborate with the store team to uphold company policies, foster an inclusive environment, and maintain safety, while learning and utilizing all relevant systems to support operational routines, pricing, and promotions. A positive attitude, enthusiasm, and strong multitasking skills are essential for success in this fast-paced role.

Responsibilities

• Assist the team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Perform duties associated with receiving and processing incoming shipments. Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner
• Assist in preparing the stockroom for inventory and perform assigned inventory duties
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom
• Greet and receive customers in a welcoming manner, respond to customer questions, and involve higher level management, as appropriate
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Organize and maintain the stockroom with the Operations Team
• Work closely with the Sales Associates, Visual Merchant and management team to maintain the sales area, including merchandise and the physical space
• Assist the Visual Merchant to support seasonal floor changes, as needed
• Inform the Operations Team and the Visual Merchant of the receipt of any new items, any overages or shortages of merchandise, and/or the condition of merchandise

What you’ll bring to the table

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system
• Good reading and written language skills (English), strong communication skills, basic arithmetic, interpersonal skills, telephone presence, data entry skills
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We’d love to hear from you if you have

• Customer service experience preferred
• Retail experience preferred