Onsite & Remote IT Support Technician

NTT DATA North America; Abbotsford; On-site; CAD 69,000 - 84,000; Full time

Job summary

NTT DATA BCU, Inc. in Abbotsford, BC, is seeking a Deskside Technician to provide on-site and remote IT support. The role handles desktop/hardware issues, printer support, and applications, with on-call shifts including evenings and weekends.

The position requires 1–2 years of relevant experience, a valid driver's license, vaccination compliance, and the ability to lift up to 20 kg. Join a union-affiliated team and contribute to reliable end-user services.

Qualifications

• 1-2 years’ experience with desktop/software support & hardware (break/fix).
• 1-2 years’ experience with application packages.
• Experience with printer support, office 365, Active Directory, ticketing systems (such as Service Now).
• Must have Drivers license and reliable personal transportation
• Must regularly lift machinery, tools and equipment weighing up to 20 kg.
• Must be fully vaccinated in accordance with Health Authority Policy. Proof of vaccination will be collected by NTT DATA during the onboarding process.
• On-Call/Shift work required (evenings/weekend/nights).

Responsibilities

• Receives, reviews, and completes service requests.
• Resolves technical problems transferred from the Service Desk that require an onsite presence.
• Installs and configures a variety of computer hardware and software, communications and peripheral devices.
• Works independently when required, to identify underlying technical issues and resolve problems using appropriate knowledge and resources available.
• Provides preliminary or routine instruction to customers in systems, applications and protocols.
• Alerts Manager to current or potential problems with systems, applications, or customer service requirements.
• Provides feedback to Manager on processes and procedures, current or potential problems with client systems and applications, and customer service issues.

Skills

Desktop/Software support

Hardware repair

On-Call/Shift work

Driving license

Vaccination compliance

Tools

Office 365

Active Directory

ServiceNow

Printer support

Job description

NTT DATA BCU, Inc. in Abbotsford, BC, is seeking a Deskside Technician to provide on-site and remote IT support. The role handles desktop/hardware issues, printer support, and applications, with on-call shifts including evenings and weekends.

The position requires 1–2 years of relevant experience, a valid driver's license, vaccination compliance, and the ability to lift up to 20 kg. Join a union-affiliated team and contribute to reliable end-user services.