Client Support Clerk (Service Desk) - Part Time Aux

NTT DATA North America; Burnaby; On-site; CAD 31,000 - 45,000; Part time

Job summary

NTT DATA BCU, Inc. in Burnaby, British Columbia, is seeking a part-time Client Support Clerk (Service Desk Aux) to assist with basic software installs, hardware moves, password resets, and ticketing tasks in the provincial IMAC queue.

Responsibilities include password resets, updating service request systems, inventory setup, and processing moves and tests for client hardware, with attention to accuracy and customer service.

Qualifications

• High School Diploma required or equivalent
• 1 year of customer service experience or training
• Strong English communication skills
• Basic computer skills in Microsoft Office

Responsibilities

• Password resets and update service request system accordingly
• Update IMAC Services status through to completion in the ticketing system
• Update Schedule Planner with absences and OT
• Install standard products or sub-components
• Unpack and set up hardware and test devices
• Move and prepare for disposal of packing materials per direction
• Monitor the Capacity Management mailbox

Skills

Customer service

Data entry

Communication

Microsoft Office

Education

High School Diploma

Job description

Req ID

69277

This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a Client Support Clerk (Service Desk) - Part Time Aux to join our team in Burnaby, British Columbia (CA-BC), Canada (CA).

Purpose of Position

The Client Support clerk monitors the IMAC perform queue throughout the Province in the established ticketing tool for tickets assigned directly to this position. Tickets received to be actioned will consist of requests to install basic software and to move various types of hardware. Client Support Clerks will also respond to requests for client password resets.

Accountabilities

• Perform password resets and update NTT DATA’s service request system accordingly
• Update the status of the IMAC (Installs, Moves, Adds and Changes) Services through to completion within NTT DATA’s service request system
• Update Schedule Planner with unplanned absences, OT shifts and other data entry within the system
• Install Standard Products or sub-components of Standard Products
• Unpack and set up hardware components and connect to the power receptacle and to the LAN jack within the Client User’s office or workspace and test the device
• Move and prepare for disposal, according to Client direction all packing materials and other associated trash to the mutually agreed designated location within the facility
• Monitor the Capacity Management mailbox

Qualifications

• High School Diploma and one year of customer service experience, education and /or training
• Experience with Data Entry and Typing skills
• Excellent Communication Skills with English Language proficiency
• Basic Computer Skills in Microsoft Office environment

Financial Responsibility

• No financial responsibility.

Direct Supervision

• No direct supervision.

Project/Team Leadership or Training

• No team leader/training responsibilities.
• Please note, as per the CBA and Human Rights Code of BC, this posted position may be used for accommodation of union members based on medical or human rights grounds without previous notice. The Employer must give preference to a union member who has submitted an approved the accommodation request if the positions is still vacant during the recruitment process.

Pay Range (2026)

CAD 27.5535 / Hr

About NTT DATA Services

NTT DATA BCU is an entity of NTT DATA Services, a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Equal Opportunity Statement

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.