Field Technician

NTT DATA North America; Calgary; On-site; CAD 45,000 - 65,000; Full time

Job summary

NTT DATA is seeking a Field Services, Deskside Support Technician in Calgary, Alberta to provide onsite IT support for end users and own issues through resolution.

Ideal candidates have 5-8 years of relevant experience, a High School Diploma or equivalent, and strong knowledge of Windows environments. Travel may be required; A+ or equivalent certifications are a plus. Join an inclusive, collaborative team at NTT DATA.

Qualifications

• 5-8 years relevant experience.
• High School Diploma or equivalent.
• Undergraduate degree or some college coursework preferred.
• Strong knowledge of Windows operating system environment.
• Solid client service skills.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
• Ability to physically perform general office requirements.
• Travel including overnight domestic or international trips may be required.

Responsibilities

• Troubleshooting, parts replacement, system upgrades, deployment and repair on desktops/notebooks/printers.
• Update and resolve tickets in a timely manner to achieve Service Levels.
• Identify potential issues that could adversely impact end user experience and take corrective action.
• Respond to calls after normal business hours per leader instructions.

Skills

Windows OS

Customer service

A+ certified

Troubleshooting

Desktop repair

Travel readiness

Education

High School Diploma

Undergraduate degree

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

If you want to be part of an inclusive, adaptable, and forward-thinking organization.

NTT DATA's Client is currently seeking a Field Services, Deskside Support Technician in Calgary, Alberta Canada.

Job Description:

• The Field Technician is responsible for providing onsite technical support for end users, through tickets for issues at the client site. This role provides IT support and customer services, to ensure the users are satisfied with their IT support experience. The technician will have the responsibility to own the issues through resolution.

Position Overview:

• Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
• They may make policy recommendations to their managers and be an escalation point for less experienced team members.
• Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers.
• May respond to calls after normal business hours per leader instructions.
• Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.
• Update and resolve tickets in a timely manner to achieve Service Levels.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.

Position General Duties and Tasks:

• Typically requires 5-8 years relevant experience.
• High School Diploma or equivalent.
• Undergraduate degree or some college coursework preferred.
• Strong knowledge of Windows operating system environment.
• Solid client service skills.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Travel including overnight domestic or international trips may be required.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.