Field Technician

Creative Solutions Services, LLC; Calgary; On-site; CAD 52,000 - 76,000; Full time

Job summary

NTT DATA's client seeks a Field Services, Deskside Support Technician to provide on-site IT support in Calgary, Alberta, Canada. The role focuses on resolving end-user issues, owning tickets through resolution, and ensuring a high level of customer satisfaction.

Requirements include 5–8 years of experience, strong Windows OS knowledge, and an A+ or equivalent skill set. Travel may be required for domestic or international trips as needed.

Qualifications

• 5-8 years relevant experience.
• Strong knowledge of Windows operating system environment.
• A+ desktop or equivalent skill set required; additional certifications may be required.

Responsibilities

• Troubleshooting, parts replacement, system upgrades, deployment and repair on desktops/notebooks/printers.
• Update and resolve tickets in a timely manner to meet service levels.
• Respond to calls after normal business hours as needed.
• Identify potential issues affecting end-user experience and take corrective action.

Skills

Windows OS knowledge

Client service

A+ certification

Education

High School diploma or equivalent

Undergraduate degree preferred

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

NTT DATA's Client is currently seeking a Field Services, Deskside Support Technician in Calgary, Alberta Canada.

Job Description:

• The Field Technician is responsible for providing onsite technical support for end users, through tickets for issues at the client site. This role provides IT support and customer services, to ensure the users are satisfied with their IT support experience. The technician will have the responsibility to own the issues through resolution.

Position Overview:

• Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
• They may make policy recommendations to their managers and be an escalation point for less experienced team members.
• Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers.
• May respond to calls after normal business hours per leader instructions.
• Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.
• Update and resolve tickets in a timely manner to achieve Service Levels.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.

Position General Duties and Tasks:

• Typically requires 5-8 years relevant experience.
• High School Diploma or equivalent.
• Undergraduate degree or some college coursework preferred.
• Strong knowledge of Windows operating system environment.
• Solid client service skills.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Travel including overnight domestic or international trips may be required.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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