IT Technician - On-site MSP Support (Fraser Valley)

Koala Tech; Abbotsford; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

PHSP health plan

Birthday day off

Two weeks vacation in first year, then

Job summary

Koala Technology Ltd. in Abbotsford is seeking a Tier 1 IT Technician to be the first point of contact for clients, providing technical support and assisting with system implementation. You will work full-time in-person at our Abbotsford office, servicing clients in the Fraser Valley.

We offer real opportunities to work on more advanced systems, contribute to larger projects, and grow within a small company that prefers promoting internally for higher-level roles.

Qualifications

• Diploma or degree in computing or demonstrable equivalent ability.
• Around 1 year of experience in a related role or demonstrable equivalent ability (homelab).
• Excellent problem-solving skills.
• Growth mindset and eagerness to learn.
• Ability to explain technical situations to clients in plain English and share relevant factors and consequences.

Responsibilities

• Provide top-tier customer service to clients and manage tickets from first contact to resolution.
• Assist with implementing and configuring IT systems and networks.
• Document support activities and maintain accurate records.
• Work autonomously on Tier 1 level tasks and escalate when appropriate.
• Support Abbotsford-based clients in the Fraser Valley in person at the office.

Skills

Customer service orientation

Troubleshooting

Documentation

Plain English communication

Autonomy

Education

Diploma or degree in computing

Tools

ScreenConnect

SSH

RDP

Splashtop

VNC

Acronis

Cove

Altaro

Backblaze

Hyper-V

Proxmox

Google Workspace

PowerShell

Bash

Debian/Ubuntu

Job description

Koala Technology Ltd. in Abbotsford is seeking a Tier 1 IT Technician to be the first point of contact for clients, providing technical support and assisting with system implementation. You will work full-time in-person at our Abbotsford office, servicing clients in the Fraser Valley.

We offer real opportunities to work on more advanced systems, contribute to larger projects, and grow within a small company that prefers promoting internally for higher-level roles.