Deskside Technician - FTR - Prince George

NTT DATA North America; Prince George; On-site; CAD 69,000 - 84,000; Full time

Job summary

NTT DATA North America seeks a Deskside Technician - FTR for Prince George, BC, Canada. The role provides on-site and remote IT support, resolving routine and non-routine problems across hardware and software.

The incumbent will lift up to 20 kg, work on-call shifts including evenings and weekends, and must hold a valid driver's license with reliable transportation. Vaccination per Health Authority policy is required during onboarding.

Qualifications

• 1-2 years' experience with desktop/software support & hardware (break/fix).
• 1-2 years' experience with application packages.
• Experience with printer support, office 365, Active Directory, ticketing systems (such as Service Now).
• Must have Drivers license and reliable personal transportation.
• Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.
• Must be fully vaccinated in accordance with Health Authority Policy. Proof of vaccination will be collected by NTT DATA during the onboarding process.
• On-Call/Shift work required (evenings/weekend/nights).

Responsibilities

• Receives, reviews, and completes service requests.
• Resolves technical problems transferred from the Service Desk that require an onsite presence.
• Installs and configures a variety of computer hardware and software, communications and peripheral devices.
• Works independently when required, to identify underlying technical issues and resolve problems using appropriate knowledge and resources available.
• Provides preliminary or routine instruction to customers in systems, applications and protocols.
• Alerts Manager to current or potential problems with systems, applications, or customer service requirements.
• Provides feedback to Manager on processes and procedures, current or potential problems with client systems and applications, and customer service issues.

Skills

Desktop support

Software support

Hardware support

Printer support

Ticketing experience

Tools

Office 365

Active Directory

ServiceNow

Job description

• No direct supervision.

This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Deskside Technician - FTR - Prince George to join our team in Prince George, British Columbia (CA-BC), Canada (CA).

Purpose of Position

The Deskside Technician provides on-site and remote information systems technology assistance and resolution of routine and non-routine problems.

Accountabilities

• Receives, reviews, and completes service requests.


• Resolves technical problems transferred from the Service Desk that require an onsite presence.


• Installs and configures a variety of computer hardware and software, communications and peripheral devices.


• Works independently when required, to identify underlying technical issues and resolve problems using appropriate knowledge and resources available.


• Provides preliminary or routine instruction to customers in systems, applications and protocols.


• Alerts Manager to current or potential problems with systems, applications, or customer service requirements.


• Provides feedback to Manager on processes and procedures, current or potential problems with client systems and applications, and customer service issues.


• Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.

Qualifications

• 1-2 years' experience with desktop/software support & hardware (break/fix).


• 1-2 years' experience with application packages.


• Experience with printer support, office 365, Active Directory, ticketing systems (such as Service Now).


• Must have Drivers license and reliable personal transportation.


• Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.


• Must be fully vaccinated in accordance with Health Authority Policy. Proof of vaccination will be collected by NTT DATA during the onboarding process.


• On-Call/Shift work required (evenings/weekend/nights).

Financial Responsibility

• No financial responsibility.

Direct Supervision

• No direct supervision.

Project/Team Leadership or Training

• No team leader/training responsibilities.

Please note, as per the CBA and Human Rights Code of BC, this posted position may be used for accommodation of union members based on medical or human rights grounds without previous notice. The Employer must give preference to a union member who has submitted an approved the accommodation request if the positions is still vacant during the recruitment process.

Pay Scale (2026): CAD 76265.487 / Annum

About NTT DATA Services

NTT DATA BCU is an entity of NTT DATA Services, global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran status, sexual orientation, gender identity, or any other class protected by law.