Onsite Member & Client Experience Advocate

Relevance; Amqui; Presencial; CAD 38.000 - 52.000; Tempo integral

Resumo da vaga

Desjardins is seeking a temporary on-call client experience advisor for an onsite, full-time role based in La Matapédia. You will help members with banking transactions, promote Desjardins products, and deliver excellent service while upholding security and compliance standards.

The role emphasizes welcoming members, identifying needs, and offering personalized solutions, with a focus on digital tools and advisory support. Fluency in French is required.

Qualificações

• High school diploma required.
• Minimum of two years of relevant experience.
• Knowledge of French is required.

Responsabilidades

• Support members and clients by informing them about technological tools and applications for self-service.
• Contribute to business development and maintain relationships through service delivery and activities.
• Assist members and clients who have encountered fraud or irregularities and refer them to appropriate partners.
• Stay updated on standards, products and services in the field and comply with security and risk management rules.

Conhecimentos

Action oriented

Communicates effectively

Customer focus

Situational adaptability

Nimble learning

Tech savvy

Differences

Formação

High school diploma

Descrição da vaga

Desjardins is seeking a temporary on-call client experience advisor for an onsite, full-time role based in La Matapédia. You will help members with banking transactions, promote Desjardins products, and deliver excellent service while upholding security and compliance standards.

The role emphasizes welcoming members, identifying needs, and offering personalized solutions, with a focus on digital tools and advisory support. Fluency in French is required.