Onsite IT Field Technician - 75% Travel, Company Car

Northern Computer Inc; Kelowna; On-site; CAD 60,000 - 76,000; Full time

Benefits offered by this job

Company car

Extended health insurance

Dental care

RRSP match

Paid time off

Vision care

On-site parking

Job summary

Northern Computer Inc. is seeking a motivated Field Service Technician to join our team in British Columbia and Alberta. You will be the on-site face, resolving issues, completing proactive visits, and coordinating with the Service Desk, NOC/SOC, Projects, and Account Management.

The role blends Tier 2-3 troubleshooting with professional documentation and client relationship skills. A valid driver's license and ability to travel are required, with a company vehicle provided.

Qualifications

• Minimum 3 years of IT Field Services experience.
• Minimum 3 years supporting business technology environments.
• Tier 2 to Tier 3 technical support experience.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Valid driver's license with a clean driving record.
• Ability to lift 50 lbs.
• Ability to travel up to 75% of the time.

Responsibilities

• Perform onsite technical support as the primary technician for client environments, handling Tier 1-2 issues.
• Diagnose, repair, and validate fixes for endpoint, network edge, and infrastructure problems.
• Complete proactive site visits on a regular cadence (weekly/biweekly/monthly/quarterly), documenting findings and routing follow ups.
• Install and stage hardware including server racks, access points, switches, firewalls, servers, and peripheral equipment.
• Execute device adds/moves/changes and support scheduled deployments in coordination with NOC, Service Desk, and Projects.
• Maintain high-quality ticketing practices: clear documentation, time entries, photos, notes, and next steps.
• Update and validate IT glue documentation after each onsite visit and whenever configurations change.
• Communicate clearly with end users and site contacts, providing professional, confidence building onsite interactions.
• Ensure that no hardware is left behind and maintain safe, well-organized tools, loaner kits, and the company vehicle.
• Surface opportunities, risks, and project/quote needs to AM/TDM/SDM with complete context.

Skills

Troubleshooting

Customer service

IT Field Services

Tier 2-3 support

Communication

Job description

Northern Computer Inc. is seeking a motivated Field Service Technician to join our team in British Columbia and Alberta. You will be the on-site face, resolving issues, completing proactive visits, and coordinating with the Service Desk, NOC/SOC, Projects, and Account Management.

The role blends Tier 2-3 troubleshooting with professional documentation and client relationship skills. A valid driver's license and ability to travel are required, with a company vehicle provided.