IT Field Service Technician - Kelowna

GetHired, Inc.; Kelowna; On-site; CAD 60,000 - 76,000; Full time

Benefits offered by this job

Company car

Extended health insurance

Dental care

RRSP match

Paid time off

Vision care

On-site parking

Job summary

Northern Computer Inc. is seeking a motivated Field Service Technician to join our team in British Columbia and Alberta. You will be the on-site face, resolving issues, completing proactive visits, and coordinating with the Service Desk, NOC/SOC, Projects, and Account Management.

The role blends Tier 2-3 troubleshooting with professional documentation and client relationship skills. A valid driver's license and ability to travel are required, with a company vehicle provided.

Qualifications

• Minimum 3 years of IT Field Services experience.
• Minimum 3 years supporting business technology environments.
• Tier 2 to Tier 3 technical support experience.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Valid driver's license with a clean driving record.
• Ability to lift 50 lbs.
• Ability to travel up to 75% of the time.

Responsibilities

• Perform onsite technical support as the primary technician for client environments, handling Tier 1-2 issues.
• Diagnose, repair, and validate fixes for endpoint, network edge, and infrastructure problems.
• Complete proactive site visits on a regular cadence (weekly/biweekly/monthly/quarterly), documenting findings and routing follow ups.
• Install and stage hardware including server racks, access points, switches, firewalls, servers, and peripheral equipment.
• Execute device adds/moves/changes and support scheduled deployments in coordination with NOC, Service Desk, and Projects.
• Maintain high-quality ticketing practices: clear documentation, time entries, photos, notes, and next steps.
• Update and validate IT glue documentation after each onsite visit and whenever configurations change.
• Communicate clearly with end users and site contacts, providing professional, confidence building onsite interactions.
• Ensure that no hardware is left behind and maintain safe, well-organized tools, loaner kits, and the company vehicle.
• Surface opportunities, risks, and project/quote needs to AM/TDM/SDM with complete context.

Skills

Troubleshooting

Customer service

IT Field Services

Tier 2-3 support

Communication

Job description

Northern Computer Inc. (NCI) is a leadingManaged IT Services Provider dedicated to delivering exceptional technologysolutions and support to businesses across British Columbia and Alberta. Wepride ourselves on building strong client relationships, maintaining acollaborative team culture, and providing opportunities for professional growthand development.

We're looking for a motivated andcustomer-focused Field Service Technician to join our growing team. If youenjoy working directly with clients, solving technical challenges, and being onthe move rather than sitting behind a desk all day, we want to hear from you.

Job Summary:

Northern Computer’s Field Services teamdelivers on site expertise that keeps our clients productive and confident intheir technology. You’ll be the face on site when it comes to resolving issues,completing proactive visits, installing gear, closing the loop in our systems,and partnering closely with the Service Desk, NOC/SOC, Projects, and AccountManagement. The role blends Tier 2 troubleshooting with disciplineddocumentation and client relationship skills.

What You’ll Do:

• Perform onsite technicalsupport as the primary technician for client environments, handling Tier 1- 2issues.
• Diagnose, repair, and validatefixes for endpoint, network edge, and infrastructure problems.
• Complete proactive site visitson a regular cadence (weekly/biweekly/monthly/quarterly), documenting findingsand routing follow ups.
• Install and stage hardwareincluding server racks, access points, switches, firewalls, servers, andperipheral equipment.
• Execute deviceadds/moves/changes and support scheduled deployments in coordination with NOC,Service Desk, and Projects.
• Maintain high-quality ticketingpractices: clear documentation, time entries, photos, notes, and next steps.
• Update and validate IT Gluedocumentation after each onsite visit and whenever configurations change.
• Communicate clearly with endusers and site contacts, providing professional, confidence building onsiteinteractions.
• Ensure that no hardware is leftbehind and maintain safe, well-organized tools, loaner kits, and the companyvehicle.
• Surface opportunities, risks,and project/quote needs to AM/TDM/SDM with complete context.

What We’re Looking For:

• Minimum 3 years of IT FieldServices experience.
• Minimum 3 years supportingbusiness technology environments.
• Tier 2 to Tier 3 technicalsupport experience.
• Strong troubleshooting andproblem-solving skills.
• Excellent communication andcustomer service abilities.
• Valid driver's license with aclean driving record.
• Ability to lift 50 lbs.
• Ability to travel up to 75% ofthe time.

Why Join Us:

• Competitive salary and companyprovided vehicle.
• Extended health, dental,vision, life insurance, RRSP match, EAP, and paid time off.
• Work with a collaborativeService Desk, NOC/SOC, and Projects ecosystem.
• Clear expectations, KPIs, andstructured growth paths within Northern Computer’s Field Services team.

Benefits:

• Company car
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Experience:

• MSP: 2 years (required)

Language:

• English (required)

License/Certification:

• Driving License (required)

Willingness to travel:

• 75% (required)
• Work Location: In person