IT Field Service Technician - Edmonton

GetHired, Inc.; Edmonton; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Company car

Extended health care

Dental care

Life insurance

RRSP match

Paid time off

Vision care

On-site parking

Employee assistance program

Job summary

Northern Computer Inc. (NCI) is seeking a motivated Field Service Technician to join our on-site team in Edmonton. You will resolve issues, perform proactive visits, and install gear while coordinating with Service Desk, NOC/SOC, projects, and account management.

As the face of on-site support, you will document work, maintain IT Glue records, and ensure clear communication with clients. Travel up to 75% and a company vehicle are provided.

Qualifications

• Minimum 3 years of IT Field Services experience.
• Minimum 3 years supporting business technology environments.
• Tier 2 to Tier 3 technical support experience.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Valid driver's license with a clean driving record.
• Ability to lift 50 lbs and travel up to 75% of the time.
• Work location: Edmonton Office, in person.

Responsibilities

• Perform onsite technical support as the primary technician for client environments.
• Diagnose, repair, and validate fixes for endpoint, network, and infrastructure problems.
• Complete proactive site visits on a regular cadence and document findings.
• Install and stage hardware including racks, access points, switches, firewalls, servers, and peripherals.
• Execute device adds/moves/changes and support deployments with NOC, Service Desk, and Projects.
• Maintain high-quality ticketing practices with clear documentation and next steps.
• Update IT Glue documentation after onsite visits or changes.
• Communicate clearly with end users and site contacts with professional onsite interactions.
• Ensure hardware is not left behind and manage tools, loaner kits, and company vehicle.
• Surface opportunities, risks, and project/quote needs to AM/TDM/SDM with context.

Job description

Northern Computer Inc. (NCI) is a leadingManaged IT Services Provider dedicated to delivering exceptional technologysolutions and support to businesses across British Columbia and Alberta. Wepride ourselves on building strong client relationships, maintaining acollaborative team culture, and providing opportunities for professional growthand development.

We're looking for a motivated andcustomer-focused Field Service Technician to join our growing team. If youenjoy working directly with clients, solving technical challenges, and being onthe move rather than sitting behind a desk all day, we want to hear from you.

Job Summary:

Northern Computer’s Field Services teamdelivers on site expertise that keeps our clients productive and confident intheir technology. You’ll be the face on site when it comes to resolving issues,completing proactive visits, installing gear, closing the loop in our systems,and partnering closely with the Service Desk, NOC/SOC, Projects, and AccountManagement. The role blends Tier 2 troubleshooting with disciplineddocumentation and client relationship skills.

What You’ll Do:

• Perform onsite technicalsupport as the primary technician for client environments, handling Tier 1- 2issues.
• Diagnose, repair, and validatefixes for endpoint, network edge, and infrastructure problems.
• Complete proactive site visitson a regular cadence (weekly/biweekly/monthly/quarterly), documenting findingsand routing follow ups.
• Install and stage hardwareincluding server racks, access points, switches, firewalls, servers, andperipheral equipment.
• Execute deviceadds/moves/changes and support scheduled deployments in coordination with NOC,Service Desk, and Projects.
• Maintain high-quality ticketingpractices: clear documentation, time entries, photos, notes, and next steps.
• Update and validate IT Gluedocumentation after each onsite visit and whenever configurations change.
• Communicate clearly with endusers and site contacts, providing professional, confidence building onsiteinteractions.
• Ensure that no hardware is leftbehind and maintain safe, well-organized tools, loaner kits, and the companyvehicle.
• Surface opportunities, risks,and project/quote needs to AM/TDM/SDM with complete context.

What We’re Looking For:

• Minimum 3 years of IT FieldServices experience.
• Minimum 3 years supportingbusiness technology environments.
• Tier 2 to Tier 3 technicalsupport experience.
• Strong troubleshooting andproblem-solving skills.
• Excellent communication andcustomer service abilities.
• Valid driver's license with aclean driving record.
• Ability to lift 50 lbs.
• Ability to travel up to 75% ofthe time.

Why Join Us:

• Competitive salary and companyprovided vehicle.
• Extended health, dental,vision, life insurance, RRSP match, EAP, and paid time off.
• Work with a collaborativeService Desk, NOC/SOC, and Projects ecosystem.
• Clear expectations, KPIs, andstructured growth paths within Northern Computer’s Field Services team.

Benefits:

• Company car
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Experience:

• MSP: 2 years (required)

Language:

• English (required)

License/Certification:

• Driving License (required)

Willingness to travel:

• 75% (required)
• Work Location: In person, Edmonton Office