Onsite IT & AV Support Specialist I

City of Toronto; Toronto; Hybrid; CAD 68,000 - 74,000; Full time

Job summary

The City of Toronto invites applications for an Application & Technical Support Specialist 1 to deliver advanced technical support, infrastructure services and front-line troubleshooting for Toronto Water staff. The role requires hands-on hardware/software deployment, AV room support, AD administration and security operations.

Travel to off-site locations, document tickets, and provide training is expected.

Qualifications

• Extensive end-user technical support experience in a large enterprise environment.
• Experience supporting enterprise meeting rooms, audio/visual, and remote meeting escalations.
• Proficiency with desktop/mobile hardware, client/server OS, and authentication services.
• Four or more of: UEM tools, cloud/on-prem platforms, MDM, application delivery, DNS, privileged access, scripting, AV/digital signage, field devices, printer, asset, and software lifecycle tools.

Responsibilities

• Provide advanced technical support and front-line troubleshooting to Toronto Water staff.
• Travel to off-site locations to support AV rooms, devices, and applications.
• Deploy, configure, upgrade hardware/software and maintain lifecycle.
• Document, escalate, and track tickets per SLAs; lead issue resolution.
• Participate in security operations, access control and AD administration.
• Develop technical docs, training materials and executive reports.

Skills

End-user support

Meeting room support

Desktop hardware

Scripting

Education

Post-secondary in Computer Science/IT

ITIL certification

CompTIA A+

Tools

Active Directory

Unified Endpoint Management

PowerShell

Audio visual systems

Job description

The City of Toronto invites applications for an Application & Technical Support Specialist 1 to deliver advanced technical support, infrastructure services and front-line troubleshooting for Toronto Water staff. The role requires hands-on hardware/software deployment, AV room support, AD administration and security operations.

Travel to off-site locations, document tickets, and provide training is expected.