APPLICATION & TECH SUPP SPEC 3

City of Toronto; Toronto; On-site; CAD 58,000 - 64,000; Full time

Job summary

The City of Toronto, Toronto Water, Technology & Customer Experience is seeking an Application & Technical Support Specialist 3 for a 12-month, full-time temporary vacancy at 60 Tiffield Road. This role delivers front-line IT support for applications, desktops, network, security and access management to enable staff to deliver essential services.

Responsibilities include on-site support, hardware deployments, incident response, documentation and training.

Qualifications

• Experience delivering end-user technical support with asset management and remote access.
• Experience maintaining desktop and mobile computing hardware and client/server OS.
• ITIL certification and CompTIA A+ or equivalent certifications.
• Valid Ontario Class G driver's license and access to a vehicle for GTA travel.
• Post-secondary education in CS/IT or equivalent.

Responsibilities

• Provide advanced technical support for desktops, laptops, mobile devices and line-of-business apps.
• Deliver excellent customer service and adhere to service standards.
• Participate in hardware/software deployments, configuration, upgrades and lifecycle maintenance.
• Document and track support cases with proper escalation and SLAs.
• Assist with security investigations, threat analysis and incident response.
• Prepare executive-level reports and metrics.
• Contribute to technical documentation and training materials.
• Provide training to clients in use of technology.

Skills

End-user support

Desktop support

Customer service

Communication

Analytical thinking

Teamwork

Time management

Education

ITIL certification

CompTIA A+ or equivalent

Post-secondary IT education

Tools

Microsoft Certification

MDDA / Modern Desktop

CompTIA Security+

Active Directory / Windows Server

Job description

• Division & Section: Toronto Water, Technology & Customer Experience
• Work Location: 60 Tiffield Road
• Job Type & Duration: Full-Time, Temporary Vacancy (12 months)
• Hourly Rate and Wage Grade: $42.28 - $46.31
• Shift Information: Monday to Friday, 35 Hours per Week
• Affiliation: L79 Full-time
• Number of Positions Open: 1
• Posting Period: 26-Aug-2026 to 10-Sep-2026

Job Description

Summary

The Application & Technical Support Specialist 3 provides technical support and front-line troubleshooting related to application, desktop, network, security and access management to enable Toronto Water staff to deliver essential services effectively and reliably.

Major Responsibilities:

Technical Support & Troubleshooting

• Frequently travel to off-site Toronto Water locations, including treatment plants, yards and administrative offices, to provide advanced technical support for desktops, laptops, mobile devices and line-of-business applications.
• Deliver exceptional customer service, ensuring timely resolution while adhering to established service standards.
• Participate in hardware/software deployments, configuration, upgrades, and lifecycle maintenance.
• Document and track support cases, ensuring accuracy, proper escalation and compliance with SLAs.
• Assist with the identification and resolution of issues and problems

Infrastructure & Security Operations

• Configure and maintain endpoint infrastructure.
• Participate in information security investigations, threat analysis, mitigation activities and incident response.
• Assist with administering data security, access control and authentication mechanisms
• Liaise with internal and external stakeholders to resolve issues, recommend preventative solutions, and support continuous improvement initiatives.
• Contribute to technical documentation, training materials and user guidelines.
• Assist with the preparation of executive-level reports summarizing findings, metrics or recommendations.
• Participate in the evaluation of technologies, tools, and processes, providing recommendations for service enhancements.
• Provide training to clients in use of technology.

Key Qualifications:

Your application must describe your qualifications as they relate to:

• Experience delivering end-user technical support in a professional environment, including asset management, hardware deployment, authentication services, file/print services and remote access.
• Experience maintaining desktop and mobile computing hardware, software and client/server operating systems.
• Must have ITIL certification and CompTIA A+ or other additional recognized certifications (e.g. Microsoft Certification, Microsoft Modern Desktop Administrator Associate, CompTIA Security+).
• Valid Ontario Class G driver's license and access to a motor vehicle for business travel within the GTA.
• Post-secondary education in Computer Science, Business/Information Technology or an equivalent combination of education and related experience.

You must also have:

• Ability to lift/move equipment/boxes up to 40lbs.
• Knowledge of current/emerging computing technologies.
• Ability to work under time constraints and meet deadlines.
• Ability to work independently or cooperatively within a team.Ability to work on several projects concurrently.
• Good analytical and organizational skills.
• Detail oriented with demonstrated problem solving abilities.
• Excellent interpersonal, listening, verbal and written communication skills, with the ability to convey information to both technical and non-technical audiences.
• Strong customer service focus, teamwork and collaboration skills.
• Demonstrated analytical thinking, sound judgment, and effective problem-solving in complex technical environments.
• Ability to organize, prioritize, and manage multiple tasks to meet operational deadlines.
• Commitment to promoting equity, diversity, inclusion and respectful workplaces.
• Availability for after-hours emergency support and scheduled standby rotation.

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.