In-Office IT Support Specialist — Desk & Events

Penguin Random House Canada; Toronto; On-site; CAD 46,000 - 57,000; Full time

Job summary

Penguin Random House Canada is seeking a Service Desk Analyst to join our IT team on-site in Toronto. You will provide frontline technical support to employees, resolve hardware and software issues, and support meetings and events with AV setup and room configuration.

You will onboard new hires, deploy hardware, and contribute to IT projects while collaborating with colleagues across the organization. A customer-first approach and strong troubleshooting skills are essential.

Qualifications

• A degree or diploma in computer science, information technology, or related field is an asset.
• 1–2 years of relevant experience in technical support or service desk roles is preferred.
• Proficiency with Windows is required; Mac OS knowledge is a plus.
• Experience with remote desktop applications and help desk software.
• Experience supporting meeting-room technology, AV equipment, meetings, or events is preferred.

Responsibilities

• Provide responsive Level 1 technical support to employees, resolving hardware, software, connectivity, and day-to-day tech issues.
• Manage incoming support tickets, diagnose problems, apply solutions, and escalate when needed.
• Support meetings and corporate events with AV setup, room configuration, testing, and live event support.
• Onboard new employees and provide refresher training on common systems.
• Prepare, test, and distribute laptops and other computing hardware.
• Document issue resolutions and IT asset movements.

Skills

Windows

Mac OS basics

Remote support

Help desk software

AV & meeting tech

Customer service

English communication

Team collaboration

Troubleshooting

Education

Degree or diploma in IT/CS

Tools

Ticketing software

Microsoft Office

Teams

Asana

Job description

Penguin Random House Canada is seeking a Service Desk Analyst to join our IT team on-site in Toronto. You will provide frontline technical support to employees, resolve hardware and software issues, and support meetings and events with AV setup and room configuration.

You will onboard new hires, deploy hardware, and contribute to IT projects while collaborating with colleagues across the organization. A customer-first approach and strong troubleshooting skills are essential.