Information Technology Support Specialist

AVASO Technology Solutions; Toronto; On-site; CAD 52,000 - 72,000; Full time

Job summary

AVASO Technology Solutions is seeking an experienced IT Technical Support Technician (Level 2) to join our Toronto team. You will resolve complex questions via ticketing and escalations and provide hands-on walk-up support for desktop devices, printers, and network issues.

You will manage incident tickets, document steps, and determine if issues require escalation to advanced teams. A technical degree or equivalent experience is preferred, with an emphasis on IT compliance and user success.

Qualifications

• 4+ years in a Help Desk, Service Desk, or Walk-Up IT Support role.
• Solid grasp of Windows environments, basic networking, hardware break/fix, and enterprise ITSM tools (ServiceNow preferred).
• Patient, professional, and capable of translating technical jargon into simple terms for end-users.

Responsibilities

• Provide hands-on, walk-up support for Windows OS, laptops, desktops, printers, peripherals, and network connectivity issues.
• Execute approved quick fixes for password resets, AD access, and standard enterprise applications while adhering strictly to IT compliance and security policies.
• Maintain, provision, and configure ready-to-use replacement laptops and peripherals to minimize end-user downtime.
• Create, update, and route incident tickets accurately. Ensure detailed documentation of all walk-up interactions, troubleshooting steps, and escalations.
• Quickly diagnose whether an issue can be resolved at the L1/1+ level or requires immediate escalation to advanced support tiers.
• Manage and troubleshoot iOS devices through MDM, including enrollment, configuration, compliance, and application deployment

Skills

Windows OS

Networking basics

Hardware break/fix

Walk-up IT Support

Education

Technical degree with 2 years of experience

High school diploma with 3 years of experience

Tools

ServiceNow

Job description

Join AVASO Technology! We are hiring an IT Technical Bar Support Technician in Canada!

We are looking for a Level 2 IT Support professional to run our Walk-Up Technical Bar experienced break fixes, device hot-swaps, and delivering a great user experience.

Job Opportunity: IT Technical Support Technician (Level 2) at AVASO Technology

Location

Toronto, ON, Canada

Employment Type

Full-Time

Experience

5+ years

Company Overview

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands‑on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview

We are seeking an experienced IT Technical Support Technician (Level 2) to join our team in Toronto, ON, Canada. This role will be responsible for providing Research, resolves and responds to complex questions received via TICKETING SYSTEM or escalations, and provides support on services in accordance with current standards. Follows up with user to ensure problem is resolved satisfactorily.

Key Responsibilities

• Provide hands‑on, walk‑up support for Windows OS, laptops, desktops, printers, peripherals, and network connectivity issues.
• Execute approved quick fixes for password resets, AD access, and standard enterprise applications while adhering strictly to IT compliance and security policies.
• Maintain, provision, and configure ready‑to‑use replacement laptops and peripherals to minimize end‑user downtime.
• Create, update, and route incident tickets accurately. Ensure detailed documentation of all walk‑up interactions, troubleshooting steps, and escalations.
• Quickly diagnose whether an issue can be resolved at the L1/1+ level or requires immediate escalation to advanced support tiers.
• Manage and troubleshoot iOS devices through MDM, including enrollment, configuration, compliance, and application deployment

Required Skills & Qualifications

• 4+ years in a Help Desk, Service Desk, or Walk‑Up IT Support role.
• Solid grasp of Windows environments, basic networking, hardware break/fix, and enterprise ITSM tools (ServiceNow preferred).
• Patient, professional, and capable of translating technical jargon into simple terms for end‑users.

Education / Expertise

• Technical degree with 2 years of technical experience; or high school diploma/GED with 3 years of technical experience.
• Minimal 3+ years of experience in hardware, software and networking implementation and troubleshooting in a Helpdesk or Deskside Support environment.

Why AVASO Technology

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits package.
• Work with cutting‑edge technologies to shape the future of IT solutions.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.