On-Site IT Equipment & AV Technician (Toronto, 12m)

Investia Financial Services Inc.; Toronto; On-site; CAD 61,000 - 80,000; Full time

Benefits offered by this job

Flexible group insurance

Retirement savings plan

Vacation program

Telemedicine services

Employee assistance program

Discounts on iA products

Job summary

iA Financial Group in Toronto is seeking an IT Equipment Warehouse Technician to deliver hands-on, on-site technical support at the Toronto office. The role focuses on assisting users, maintaining asset records, and ensuring smooth operation of IT tools and services.

You will diagnose and resolve incidents, manage on-site support requests, configure workstations and mobile devices, and install audiovisual equipment for corporate events, while keeping inventories up to date.

Qualifications

• 2–5 years IT support experience.
• College diploma in Information Technology (DEC or AEC) or equivalent.
• Advanced English; French is an asset.

Responsibilities

• Provide on-site IT support at the Service Desk located in Toronto offices.
• Assist users in person, gather feedback, and advise on IT best practices.
• Diagnose IT issues and resolve incidents with minimal escalations.
• Manage on-site support requests and service-management ticket flow.
• Install, configure, and manage workstations, mobile devices, and IT accessories.
• Install, operate, and dismantle audiovisual equipment for corporate events.

Skills

Customer service

Interpersonal skills

Productivity tools

Windows & Mac

Mobile devices

English proficiency

French proficiency

Education

Information Technology diploma (DEC or AEC)

Tools

Service management tools

Asset management tools

AV equipment setup

Job description

iA Financial Group in Toronto is seeking an IT Equipment Warehouse Technician to deliver hands-on, on-site technical support at the Toronto office. The role focuses on assisting users, maintaining asset records, and ensuring smooth operation of IT tools and services.

You will diagnose and resolve incidents, manage on-site support requests, configure workstations and mobile devices, and install audiovisual equipment for corporate events, while keeping inventories up to date.