Field IT Support Specialist – End-User & Security (ITIL/A+)

City of Toronto

Toronto

On-site

CAD 58,000 - 64,000

Full time

6 days ago

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Job summary

The City of Toronto, Toronto Water, Technology & Customer Experience is seeking an Application & Technical Support Specialist 3 for a 12-month, full-time temporary vacancy at 60 Tiffield Road. This role delivers front-line IT support for applications, desktops, network, security and access management to enable staff to deliver essential services.

Responsibilities include on-site support, hardware deployments, incident response, documentation and training.

Qualifications

Experience delivering end-user technical support with asset management and remote access.
Experience maintaining desktop and mobile computing hardware and client/server OS.
ITIL certification and CompTIA A+ or equivalent certifications.
Valid Ontario Class G driver's license and access to a vehicle for GTA travel.
Post-secondary education in CS/IT or equivalent.

Responsibilities

Provide advanced technical support for desktops, laptops, mobile devices and line-of-business apps.
Deliver excellent customer service and adhere to service standards.
Participate in hardware/software deployments, configuration, upgrades and lifecycle maintenance.
Document and track support cases with proper escalation and SLAs.
Assist with security investigations, threat analysis and incident response.
Prepare executive-level reports and metrics.
Contribute to technical documentation and training materials.
Provide training to clients in use of technology.