IT Operations Analyst

Recruiting In Motion - Eastern Ontario; Toronto; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

Recruiting In Motion - Eastern Ontario is seeking an Operations Support professional in Toronto, with a hybrid arrangement requiring 4 days in-office. You will support hardware, software, user accounts, and workplace technology while assisting with device provisioning and access management for new hires and changes.

The ideal candidate has 5+ years in technical support or IT operations, plus experience with productivity suites and ITSM practices, and is comfortable working across multiple office

Qualifications

• 5+ years in technical support, IT operations, or systems administration.
• Post-secondary IT education is an asset.
• Experience with productivity suites, access management, and endpoint administration.
• Familiarity with ITSM processes and documentation best practices.

Responsibilities

• Provide day-to-day technical support for hardware, software, user accounts, and workplace tech.
• Set up devices, system access, and user accounts for new hires and changes.
• Maintain IT documentation and knowledge base articles.

Skills

Technical support

User access management

Endpoint administration

IT service management

Scripting & automation

Education

Information Technology or Computer Science

Tools

Productivity suites

Identity management tools

Workflow automation tools

Job description

Operations Support Location: Toronto, ON (Hybrid - 4x/week in office)

Our client is looking for an Operations Support professional to join their growing technology team. This role is well suited to someone who enjoys solving technical issues, supporting employees, improving internal processes, and contributing to IT initiatives across multiple office locations.

Responsibilities

• Provide day-to-day technical support for hardware, software, user accounts, and workplace technology.
• Set up and manage employee devices, system access, and user accounts for new hires, departures, and internal changes.
• Maintain and update IT documentation, knowledge base articles, and operational procedures.
• Assist with technology implementations, office setup projects, system upgrades, and other operational initiatives.
• Track and manage hardware and software assets to ensure accurate inventory and lifecycle management.
• Support the administration of business applications, identity management tools, and collaboration platforms.
• Help identify opportunities to automate manual processes and improve operational efficiency.
• Escalate more complex technical issues as needed while providing a high level of customer service.

Qualifications

• 5+ years of experience in technical support, IT operations, systems administration, or a similar role.
• Post-secondary education in Information Technology, Computer Science, or a related discipline is an asset.
• Experience supporting productivity suites, user access management, and endpoint administration.
• Familiarity with IT service management processes and documentation best practices.
• Exposure to scripting, APIs, or workflow automation tools is considered an asset.
• Strong organizational, communication, and problem-solving skills with a customer-first mindset.
• Ability to work onsite in Toronto, with occasional travel as needed.

AI may be used to support certain administrative aspects of our recruitment process. However, all applications and resumes are reviewed by qualified human reviewers, and all screening and hiring decisions are made solely by the hiring team.

The posted salary range reflects expected compensation for this role in accordance with Ontario pay transparency requirements. Actual compensation will be determined based on the successful candidate’s experience, skills, and qualifications and may fall anywhere within the range.