APPLICATION & TECH SUPP SPEC 1

City of Toronto; Toronto; Hybrid; CAD 68,000 - 74,000; Full time

Job summary

The City of Toronto invites applications for an Application & Technical Support Specialist 1 to deliver advanced technical support, infrastructure services and front-line troubleshooting for Toronto Water staff. The role requires hands-on hardware/software deployment, AV room support, AD administration and security operations.

Travel to off-site locations, document tickets, and provide training is expected.

Qualifications

• Extensive end-user technical support experience in a large enterprise environment.
• Experience supporting enterprise meeting rooms, audio/visual, and remote meeting escalations.
• Proficiency with desktop/mobile hardware, client/server OS, and authentication services.
• Four or more of: UEM tools, cloud/on-prem platforms, MDM, application delivery, DNS, privileged access, scripting, AV/digital signage, field devices, printer, asset, and software lifecycle tools.

Responsibilities

• Provide advanced technical support and front-line troubleshooting to Toronto Water staff.
• Travel to off-site locations to support AV rooms, devices, and applications.
• Deploy, configure, upgrade hardware/software and maintain lifecycle.
• Document, escalate, and track tickets per SLAs; lead issue resolution.
• Participate in security operations, access control and AD administration.
• Develop technical docs, training materials and executive reports.

Skills

End-user support

Meeting room support

Desktop hardware

Scripting

Education

Post-secondary in Computer Science/IT

ITIL certification

CompTIA A+

Tools

Active Directory

Unified Endpoint Management

PowerShell

Audio visual systems

Job description

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Job ID: 63673
Job Category: Information & Technology
Division & Section: Toronto Water, Technology & Customer Experience
Work Location: 60 Tiffield Road
Job Type & Duration: Full-Time, Temporary Vacancy (21 months)
Hourly Rate:$49.66 - $54.43
Shift Information: Monday to Friday, 35 hours per week
Affiliation: L79 Full-time Number of Positions Open: 2
Posting Period: 24-Sep-2026 to 08-Oct-2026

Major Responsibilities:

Summary

The Application & Technical Support Specialist 1 provides advanced technical support, infrastructure services, and front-line troubleshooting to enable Toronto Water staff to deliver essential services effectively and reliably.

• Technical Support & Troubleshooting
  • Frequently travel to off-site Toronto Water locations, including treatment plants, yards and administrative offices, to provide advanced technical support for audio-visual room configuration, field devices, desktops, laptops, mobile devices, printers, and line-of-business applications.
  • Deliver exceptional customer service, ensuring timely resolution while adhering to established service standards.
  • Plan and execute hardware/software deployment, configuration, upgrades, and lifecycle maintenance.
  • Document and track support cases, ensuring accuracy, proper escalation and compliance with SLAs.
  • Leads team in identification and resolution of issues and problems.
• Infrastructure & Security Operations
  • Configure and maintain server, network and endpoint infrastructure.
  • Participate in information security investigations, threat analysis, mitigation activities and incident response.
  • Manage data security, access control, authentication mechanisms and Active Directory administration.
• Liaise with internal and external stakeholders to resolve issues, recommend preventative solutions, and support continuous improvement initiatives.
• Develop technical documentation, training materials and user guidelines.
• Prepare executive-level reports summarizing findings, metrics or recommendations.
• Participate in the evaluation of technologies, tools, and processes, providing recommendations for service enhancements.
• Perform capacity planning, maintaining assets inventory and tracking software lifecycle information
• Provide training to clients in use of technology.

Key Qualifications:
Your application must describe your qualifications as they relate to:

• Considerable experience delivering end-user technical support in a large enterprise environment, including asset management, hardware deployment, authentication services, file/print services and remote access.
• Strong, hands-on experience supporting enterprise meeting rooms, including diagnosing and resolving audio, video, and screen-sharing issues, as well as supporting in-the-moment meeting escalations.
• Considerable experience maintaining desktop and mobile computing hardware, client/server operating systems, plus four (4) or more of the following:
• Unified Endpoint Management tools
• Cloud and on-prem platforms and technologies
• Mobile Device Management tools
• Application Delivery Platforms
• Directory Services & DNS
• Privileged access & secure remote support
• Scripting languages
• Audio visual and digital signage systems
• Field Devices Management tools
• Printer Management tools
• Assets Management tools
• Software Lifecycle Management tools

4. Considerable experience configuring, administering and maintaining permissions, security and user rights in an Active Directory domain environment.

5. Must have ITIL certification, CompTIA A+ plus one or more additional recognized certifications (e.g. Microsoft Certification, Microsoft Modern Desktop Administrator Associate, CompTIA Security+).

6. Support ticketing system as required

7. PowerShell or scripting experience for basic automation

8. Valid Ontario Class G driver's license and access to a motor vehicle for business travel within the GTA.

9. Post-secondary education in Computer Science, Business/Information Technology or an equivalent combination of education and related experience.

10. Ability to lift/move equipment/boxes up to 40lbs.

You must also have:

• Knowledge of current/emerging computing, communication, cloud and datacenter technologies.
• Ability to work under time constraints and meet deadlines.
• Ability to work independently or cooperatively within a team.
• Ability to work on several projects concurrently.
• Good analytical and organizational skills.
• Good verbal and written communication skills.
• Detail oriented with demonstrated problem solving abilities.
• Excellent interpersonal, listening, verbal and written communication skills, with the ability to convey information to both technical and non-technical audiences.
• Strong customer service focus, teamwork orientation and collaboration skills.
• Demonstrated analytical thinking, sound judgment, and effective problem‑solving in complex technical environments.
• Ability to organize, prioritize, and manage multiple tasks to meet operational deadlines.
• Ability to develop procurement documentation and formal requests for technology services/equipment.
• Ability to build and maintain stakeholder relationships across diverse teams.
• Commitment to promoting equity, diversity, inclusion and respectful workplaces.
• Availability for after-hours emergency support and scheduled standby rotation.

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .