APPLICATION & TECH SUPP SPEC 2

City of Toronto; Toronto; Hybrid; CAD 65,000 - 71,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

The City of Toronto is seeking a technical support specialist to address Application, Desktop Software, Hardware, Network Connections, Printers, Security and Access Management. The role involves travel to off-site locations and a hybrid work model based on business needs.

Responsibilities include prioritizing workload, evaluating options, coordinating with teams, and delivering training and documentation. Requires a post-secondary degree or equivalent, strong troubleshooting and customer service

Qualifications

• Post Secondary Degree/Diploma in computer science or related discipline or the approved equivalent combination of education and/or experience.
• Considerable experience diagnosing, troubleshooting and resolving issues with desktop software, hardware, network connections, printers and multifunction devices.
• Considerable experience with LAN/WAN technology and network hardware/software/OS (Windows etc.).
• Considerable experience with desktop applications (M365 Suite etc.).
• Considerable experience providing in-person and over-the-phone technical support.

Responsibilities

• Schedules workload and set priorities.
• Provides expertise in assessment, analysis, and resolution of issues in assigned areas.
• Liaises with internal and external groups on resolution of problems.
• Recommends preventative solutions to mitigate recurrence.
• Develops improvements to environment, policies, and processes.
• Installs and rolls out application hardware/software and inventories assets.

Skills

Excellent technical skills

Organizational skills

Problem solving

Multi-tasking

Interpersonal skills

Customer service

Teamwork

Ability to lift 30 kg

Education

Post Secondary Degree/Diploma in computer science or related discipline

Tools

LAN/WAN networking

Windows OS

M365 Suite

Job description

Select how often (in days) to receive an alert: Create Alert

• Division & Section: Employment & Social Services, E&SS Business & Financial Supports
• Job Type & Duration:3 Permanent, 1 Temporary (12 month)
• Hourly Rate and Wage Grade: $47.07 - $51.58, TF0188, Wage Grade 13
• Shift Information: Monday to Friday, 35 hours per week per week,
• Affiliation: L79 Full-time
• Number of Positions Open: 3 Perm, 1 Temp
• Posting Period: 10-Sep-2026 to 24-Sep-2026

Job Description

To provide technical support related to Application, Desktop Software, Hardware, Network Connections, Printers, Security & Access Management and Server Supports in addressing opportunities/challenges. These temporary, full-time positions involve travel to off-site locations and working in office with the opportunity for hybrid work model based on business needs.

Major Responsibilities:

• Schedules workload and set priorities.
• Provides expertise in assessment, analysis, evaluation of alternatives and resolution of issues & problems in assigned areas.
• Liaises and co-ordinates with internal & external groups on resolution of problems.
• Recommends preventative solutions to mitigate recurrence of similar problems.
• Develops and recommends improvements to current environment, policies & processes.
• Acquires and disposes of hardware and software.
• Monitors and maintains access and security of data and infrastructure.
• Advises desktop configuration management teams on hardware & software technologies and deployment alternatives.
• Advises network management teams on hardware & software technologies, connectivity and backup & recovery alternatives.
• Advises security management & control teams on security-related technologies and access control alternatives.
• Performs capacity planning.
• Prepares training material for coaching clients.
• Provides training to clients in use of technology.
• Prepares statistics and drafts summary reports.
• Prepares documentation to facilitate transfer of knowledge.
• Supports the centralized management of access control.
• Installs and rolls out application, hardware and/or software and takes inventory of assets and maintains asset management.
• Travels to off-site locations and support other offices.

Key Qualifications:

Your application must describe your qualifications as they relate to:

• Post Secondary Degree/Diploma in computer science or related discipline or the approved equivalent combination of education and/or experience.
• Considerable experience in diagnosing, troubleshooting and resolving issues with desktop software, hardware, network connection printers and multi-function devices.
• Considerable experience with LAN/WAN technology and network hardware, software and operating systems (i.e. Windows, desktop, configuration, etc.).
• Considerable experience with desktop applications (i.e. M365 Suite, etc.).
• Considerable experience providing in-person and over the phone technical support.

You must also have:

• Excellent technical, organizational, problem solving, multi-tasking skills with the ability to set priorities, co-ordinate a diverse workload and meet tight deadlines.
• Excellent interpersonal and customer service skills with the ability to communicate effectively with all levels of staff.
• Knowledge and understanding of systems and network hardware and software such as, Ethernet, IP, routers, switches, and network management tools (e.g. virus protection and server monitoring), multi-function devices, and printers.
• Ability to lift/move equipment/boxes up to 30 kg.
• Ability to support and/or report to various work sites.
• General knowledge of Occupational Health & Safety Act and other relevant legislation. Knowledge of social assistance business practices and delivery systems, such as SAMS may be considered an asset.
• Ability to work effectively within a team setting and/or project environment.

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City'sInternalJob Posting Portal.

A Candidate List will be established and remain in effect for three (3) months after the posted opportunities have been filled. This list will be used to fill current and any additionalpermanent and temporaryvacancies in the posted job that become available within the posted or a different location in the Toronto Employment & Social ServicesDivision.

Notes

• All employees are invited to apply for this position. Priority consideration will be given to applicants with Local 79 seniority or aggregate service as of the job posting closing and job offer dates.
• Applicants understand that Time in Role requirements will be applied as part of the job competition process.
• Applicants are required to demonstrate in their resume that their qualifications match those specified in the job posting. Additional information submitted after the job posting closing date will not be accepted.
• Assessment may include an interview, written and/or practical test. Location of assessment to be determined.
• If selected for a temporary position, permanent Local 79 employees will retain their permanent status. At the end of the temporary assignment, Local 79 employees will return to their permanent base job classification.
• If selected for a temporary position, temporary and part-time employees will be reassigned to this temporary position.
• Work location reflects what is known at the time of posting.
• An employee's reporting relationship and/or work location may change due to operational reasons and in accordance with their Collective Agreement.

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.