Customer Success Coordinator

Flint Learning Solutions; Toronto; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Fun work culture

Collaborative team environment

Potlucks and office activities

Job summary

A growing software company is seeking a Customer Success Coordinator to support the onboarding and implementation of clients. This client-facing role involves managing onboarding processes, leading calls, and serving as the main contact during the onboarding phase. Ideal candidates will have 2 years of relevant experience and possess strong organizational and communication skills. Join a team that values respect, collaboration, and a fun work culture in enhancing client experiences!

Qualifications

• 2 years of experience in a client-facing role.
• Comfortable leading onboarding conversations.
• Tenacious, curious, and eager to learn.

Responsibilities

• Coordinate onboarding of new clients from signed contract to go-live.
• Lead kickoff calls and guide clients in onboarding.
• Act as main point of contact for clients during onboarding.

Skills

Customer success experience

Project coordination

Verbal and written communication

Multi-priority management

Quick learning of software tools

Job description

Established in 2012, Flint Learning Solutions specializes in delivering on-the-job activities seamlessly integrated into your regular workflow, enhancing your existing training programs. Our solution strategically addresses specific behaviors and corporate challenges. We use Machine Learning and Artificial Intelligence to create personalized learning experiences that adapt to how people actually work.

The Role

We’re hiring a Customer Success Coordinator (Implementation) to support the onboarding and implementation of new and existing clients. This is a hands‑on, client‑facing role focused on coordinating the onboarding and launch of custom training programs and guiding clients through the early stages of delivery.

As a growing software company, we’ve refined our onboarding process over the past year. This role focuses on executing a proven playbook, coordinating multiple client initiatives at once, and ensuring customers are set up for success from day one. You’ll work closely with senior Customer Success leadership and elevate more complex or strategic work as needed.

What You’ll Do

• Coordinate and manage the onboarding of new clients from signed contract to go‑live
• Lead kickoff calls and guide clients through a defined onboarding and implementation process
• Act as the main point of contact for clients during onboarding, keeping stakeholders aligned and on track
• Manage multiple client initiatives at once, tracking timelines, milestones, and follow‑ups
• Troubleshoot basic setup issues and coordinate with internal teams when needed
• Support existing clients on repeat engagements, helping ensure smooth and consistent delivery
• Work closely with senior Customer Success team members on more complex or non‑standard implementations
• Help document and improve onboarding processes as the company grows

What We’re Looking For

• 2 years of experience in customer success, account management, project coordination, implementation, inside sales, or a similar client‑facing role
• Comfortable speaking with clients and leading onboarding or coordination conversations
• Highly organized, with the ability to manage multiple priorities and timelines at once
• Clear, professional verbal and written communication skills
• Comfortable working with software tools and learning new systems quicklyTakes ownership, follows through, and works well independently
• Tenacious, curious, and eager to learn

Why This Role Matters

The first 90 days of a customer relationship are critical. This role helps ensure clients are onboarded smoothly, understand how to use the platform, and have a positive early experience. You’ll play a key role in turning sales commitments into successful, long‑term customer relationships.

Why Join

We genuinely believe we’re changing the way people learn in organizations. Horace Mann said, “Education is the great equalizer,” and at Flint, we believe we’re helping individuals grow and learn within the environments they’re already in.

We also have fun doing it.

We work hard, but over the past 20+ years we’ve built a culture we’re proud of. We treat our colleagues with respect, enjoy working together, and keep things light with potlucks, Friday cocktails, and the occasional ping‑pong or foosball match. If you’re great at either, definitely tell us (for the record, I’m not).