On-the-Floor Guest Experience Leader

lululemon; Kelowna; On-site; CAD 32,000 - 36,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Job summary

lululemon in Kelowna is seeking a Guest Experience Lead to ensure every guest receives a high-quality in-store experience. You will lead on-floor activities, provide technical product education, and drive store performance with the team to meet daily sales targets.

You will participate in hiring, coach staff, and foster an inclusive, energetic environment while adapting to a fast-paced retail setting. This role involves variable schedules and strong guest focus.

Qualifications

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others
• High school diploma/GED or above

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical product education.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
• Open and close the store in accordance with the opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Skills

Retail experience

Leadership

Education

High school diploma/GED

Job description

lululemon in Kelowna is seeking a Guest Experience Lead to ensure every guest receives a high-quality in-store experience. You will lead on-floor activities, provide technical product education, and drive store performance with the team to meet daily sales targets.

You will participate in hiring, coach staff, and foster an inclusive, energetic environment while adapting to a fast-paced retail setting. This role involves variable schedules and strong guest focus.