Store Floor Leader - Guest Experience & Coaching

lululemon; Zurich; On-site; CAD 52,000 - 78,000; Full time

Benefits offered by this job

Extended health plans

Paid time off

Savings plans

Employee discounts

Fitness/yoga classes

Parenthood top up program

Personal and professional development

Job summary

lululemon is seeking a Key Leader to support store leadership, supervise educators, and optimize guest experience on the retail floor. You will monitor KPIs, adjust coverage, and guide the team in daily operations while maintaining the luxury store environment.

The role emphasizes leadership, team development, and collaboration across departments to ensure seamless omnichannel customer service. Availability includes evenings, weekends, and holidays.

Qualifications

• Proven ability to lead and develop salesfloor teams.
• Strong guest-centric mindset with a focus on service excellence.
• Able to coach, mentor and provide clear feedback.

Responsibilities

• Lead and coach Educators to deliver an exceptional guest experience.
• Plan salesfloor coverage and ensure efficient store operations.
• Motivate the team, recognize performance, and support career growth.

Skills

Leadership

People management

Guest experience

Team building

Communication

Decision making

Job description

lululemon is seeking a Key Leader to support store leadership, supervise educators, and optimize guest experience on the retail floor. You will monitor KPIs, adjust coverage, and guide the team in daily operations while maintaining the luxury store environment.

The role emphasizes leadership, team development, and collaboration across departments to ensure seamless omnichannel customer service. Availability includes evenings, weekends, and holidays.