On-Site Processing & Eligibility Administrator (Contract)

Aplin; Calgary; On-site; CAD 28,000 - 34,000; Full time

Job summary

Aplin in Calgary, Canada, seeks a detail-oriented Processing Administrator for a full on-site contract from September 1, 2026 to March 31, 2027. The role supports families and childcare providers across Alberta, handling applications, renewals, and inquiries with service excellence.

The position requires 5 days in-office weekly at either the Calgary or Edmonton office, strong customer service skills, and experience with confidential information. Accommodation is available upon request.

Qualifications

• 3+ years of experience in Customer Service and/or Retail Sales.
• 2+ years of experience researching and reviewing existing documentation to determine appropriate resolutions.
• 3+ years of experience working in a fast-paced, high-volume environment.
• Excellent written and verbal communication skills.
• Experience handling confidential information with professionalism and discretion.

Responsibilities

• Review, assess, process applications, renewals, and amendments in accordance with program policies
• Review financial and supporting documentation to determine client eligibility
• Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and other stakeholders
• Provide clear guidance regarding program requirements, eligibility, and online services
• Assist clients in navigating online portals and application processes
• Research and investigate application, payment, eligibility, and system-related issues to determine appropriate resolutions
• Maintain accurate and up-to-date client records in accordance with privacy, security, and information management requirements
• Collaborate with internal and external partners to support effective program delivery
• Manage competing priorities and high volumes of applications and inquiries while meeting established service standards

Skills

Customer service

Fast-paced environment

Written and verbal communication

Education

High School Diploma or GED

Job description

Aplin in Calgary, Canada, seeks a detail-oriented Processing Administrator for a full on-site contract from September 1, 2026 to March 31, 2027. The role supports families and childcare providers across Alberta, handling applications, renewals, and inquiries with service excellence.

The position requires 5 days in-office weekly at either the Calgary or Edmonton office, strong customer service skills, and experience with confidential information. Accommodation is available upon request.