On-Site Processing Center Advisor

David Aplin Recruiting; Calgary; On-site; CAD 28,000 - 34,000; Full time

Job summary

David Aplin Recruiting's client, a well-established organization supporting families and childcare providers across Alberta, is seeking a detail-oriented Processing Administrator to join their team in a professional and service-oriented environment. This contract role runs Sept 1, 2026 through Mar 31, 2027.

It is fully on-site, requiring five days in-office weekly at the Calgary or Edmonton office, with a compensation range of $20–$25 per hour.

Qualifications

• 3+ years of experience in Customer Service and/or Retail Sales.
• 2+ years of experience researching and reviewing existing documentation to determine appropriate resolutions.
• 3+ years of experience working in a fast-paced, high-volume environment.
• Excellent written and verbal communication skills.
• Experience handling confidential information with professionalism and discretion.
• Post-secondary education in Office Administration or related field is an asset.
• Experience with government programs, eligibility assessments, or social benefits administration is an asset.

Responsibilities

• Review, assess, process applications, renewals, and amendments in accordance with program policies.
• Review financial and supporting documentation to determine client eligibility.
• Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and other stakeholders.
• Provide clear guidance regarding program requirements, eligibility, and online services.
• Assist clients in navigating online portals and application processes.
• Research and investigate issues to determine appropriate resolutions.
• Maintain accurate and up-to-date client records with privacy and information management in mind.
• Collaborate with internal and external partners to support effective program delivery.
• Manage competing priorities and high volumes of applications and inquiries while meeting service standards.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma or GED

Office Administration (asset)

Job description

David Aplin Recruiting's client, a well-established organization supporting families and childcare providers across Alberta, is seeking a detail-oriented Processing Administrator to join their team in a professional and service-oriented environment. This contract role runs Sept 1, 2026 through Mar 31, 2027.

It is fully on-site, requiring five days in-office weekly at the Calgary or Edmonton office, with a compensation range of $20–$25 per hour.