Processing Center Advisor/Assessor (Calgary)

Tri-global Solutions Group Inc.; Calgary; On-site; CAD 32,000 - 54,000; Part time

Job summary

Tri-global Solutions Group Inc. seeks Processing Center Advisors in Calgary for a 7-month contract to support the Child Care Subsidy Program and related Canada-wide early learning initiatives.

Hybrid work model; role involves reviewing applications, determining eligibility, and guiding clients through online processes while protecting privacy and handling sensitive information with care.

Qualifications

• Experience in customer service and/or related program administration.
• Strong analytical and problem-solving abilities.
• Ability to interpret legislation, policies and guidelines.
• Experience making accurate decisions with attention to detail.
• Capable of prioritizing tasks in a fast-paced environment.
• Excellent verbal and written communication skills.
• Experience handling sensitive information with professionalism.
• Ability to build positive client-focused relationships.

Responsibilities

• Review, assess, and process applications, renewals, and amendments per policies.
• Determine client eligibility by reviewing documentation.
• Respond to inquiries via phone, email, and online channels.
• Guide clients on program requirements and online services.
• Investigate and resolve issues related to applications, payments, or systems.
• Maintain accurate records ensuring privacy and information management compliance.
• Collaborate with internal/external partners to deliver program services.
• Contribute to improvements, testing, and training initiatives.

Skills

Customer service experience

Analytical skills

Policy interpretation

Decision accuracy

Prioritization under pressure

Verbal and written communication

Discretion with confidential info

Relationship building

Education

High School Diploma/GED

Job description

PROCESSING CENTER ADVISOR (Assessor/Representative) – Calgary

Requisition #: R26-3560 (GOAPRDJP00000985) – Calgary

Location: Calgary, Alberta (Hybrid – See Work Model below)

Engagement Type: Contract

Number of Resources required: 8

Rate (CAD): Up to $39.00 per hour / Commensurate with related experience and market competitiveness

Term: 7 months (2026-09-01 to 2027-03-31) with 18-month extension available (up to 25-month contract)

Hours per day: 7.25

Security Screening: Level 2 Enhanced Security Screening (This screening includes a Criminal Record Check and a Financial Management Risk Indicator Screening (FMRIS). Background check required.)

PROJECT OVERVIEW / DESCRIPTION OF SERVICES

We are seeking detail-oriented, client-focused professionals to join our team as Child Care Assessors/Representative. In this role, you will support Alberta families, childcare providers, and stakeholders through the delivery of the Child Care Subsidy Program, Child Care Family Portal and Canada-Alberta Canada-wide Early Learning and Child Care initiatives.

WORK MODEL

The successful contractor(s) will work a hybrid work model. Days in the office could be a maximum of 5 days a week. Available to candidates in Edmonton or Calgary, Alberta. Candidates must reside within one (1) hour of a designated office location to support operational requirements and potential in-office attendance. The three work locations include: Forestry Building at 9920 – 108 Street NW, Edmonton, AB; J.G. O’Donoghue (JGO) Building at 7000 113 Street NW, Edmonton, AB; and 1240 Kensington Road NW, Calgary, AB. Applicants must be authorized to work in Canada to apply (Canadian Citizen or Permanent Resident). Standard Hours of work are 08:15 – 16:30 with a 1 hour lunch break Alberta time, Monday through Friday excluding holidays.

Key Responsibilities

• Review, assess, and process applications, renewals, and amendments in accordance with program policies and guidelines.
• Determine client eligibility by reviewing financial and supporting documentation.
• Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and stakeholders.
• Provide guidance on program requirements and assist clients in navigating online services and processes.
• Investigate and resolve application, payment, eligibility, and system-related issues.
• Maintain accurate records and ensure compliance with privacy, security, and information management requirements.
• Collaborate with internal and external partners to support effective program delivery.
• Contribute to continuous improvement initiatives, testing, training, and operational projects.

What You Bring

• Experience in customer service, program administration, benefits administration, case management, or a related field.
• Strong analytical, problem-solving, and organizational skills.
• Ability to interpret and apply legislation, policies, procedures, and program guidelines.
• Experience assessing information and making decisions with a high degree of accuracy and attention to detail.
• Ability to manage competing priorities in a high-volume, fast-paced environment.
• Strong verbal and written communication skills.
• Experience handling sensitive and confidential information with professionalism and discretion.
• Ability to build positive relationships and provide empathetic, client-focused service.

Assets

• Experience with government programs, eligibility assessment, or social benefits administration.
• Experience supporting clients through complex or sensitive situations.
• Experience using multiple systems and databases simultaneously while delivering customer service.

MANDATORY SKILLS

• High School Diploma/GED. (Yes or No)
• Experience in Customer Service and/or Retail sales experience. (3 years+)
• Experience researching existing documentation to determine a resolution. (2 years+)
• Experience working in a fast-paced role, to problem solve/troubleshoot, while working independently and in a team environments. (3 years+)
• Hands on experience working in a complex environment requiring prioritization of tasks and deliverables. (3 years+)

DESIRABLE / NICE TO HAVE SKILLS

• Relevant post-secondary education in the area of office administration. Acceptable education includes degrees, diplomas and certificates. (Yes or No)
• Experience navigating between multiple operating/computer system, to validate/assess applications eligibility. (3 years+)
• Experience working in a call center environment responding to inquires over the phone or by email and tracking detailed notes on the request in a call tracking system. (2 years+)
• Experience working in a role that required strong analytical skills with high attention to detail and accuracy. (3 years+)
• Relevant experience in a role similar to this. Experience must be applicable to this role. (4 years+)

WHY WORK WITH TRI-GLOBAL?

• Empower positive change by enabling our clients to revolutionize innovation and technology, elevating them to a higher level of excellence and efficiency.
• Join an exceptional and committed team that redefines the landscape, forging a distinctive path towards success.
• Engage in stimulating and captivating projects that push boundaries and keep you constantly motivated.

Tri-global Solutions Group Inc.

Website: https://tri-global.com