Processing Center Advisor/Assessor (Edmonton)

Tri-global Solutions Group Inc.; Edmonton; On-site; CAD 70,000 - 86,000; Part time

Job summary

Tri-global Solutions Group Inc. is hiring for a Processing Center Advisor (Assessor/Representative) in Edmonton to support the Alberta childcare subsidy program. This contract role operates on a hybrid schedule, with required on-site presence and flexible attendance within Edmonton or Calgary.

Engage in assessing eligibility and guiding clients through online portals. The position emphasizes accurate processing, strong communication, and collaborative problem solving within a government-services

Qualifications

• High School Diploma/GED required.
• 3+ years in customer service or retail sales.
• 2+ years researching documentation to resolve issues.
• 3+ years in fast-paced roles requiring problem solving.
• 3+ years prioritizing tasks in complex environments.

Responsibilities

• Review applications and renewals in line with program policies.
• Assess client eligibility using provided documents.
• Answer inquiries via phone, email, and portal and provide guidance.
• Investigate and resolve issues related to applications or payments.
• Maintain records ensuring privacy and security compliance.
• Collaborate with internal/external partners to support delivery.

Skills

Customer service

Retail sales

Documentation research

Fast-paced work

Task prioritization

Education

High School Diploma/GED

Job description

PROCESSING CENTER ADVISOR (Assessor/Representative) – Edmonton

Requisition #: R26-3560 (GOAPRDJP00000985) – Edmonton

Location: Edmonton, Alberta (Hybrid – *See Work Model below)

Engagement Type: Contract

Number of Resources required: 8

Rate (CAD): Up to $39.00 per hour / Commensurate with related experience and market competitiveness

Term: 7 months (2026-09-01 to 2027-03-31) with 18-month extension available (up to 25-month contract)

Hours per day: 7.25

Security Screening: Level 2 Enhanced Security Screening (This screening includes a Criminal Record Check and a Financial Management Risk Indicator Screening (FMRIS). Background check required.)

Tri-global Solutions Group Inc. is seeking eight (8) Processing Center Advisor (Assessor/Representative) to join our talented Service Delivery team at the Ministry of Education and Childcare (Government of Alberta).

WORK MODEL: The successful contractor(s) will work a hybrid work model. Days in the office could be a maximum of 5 days a week. Available to candidates in Edmonton or Calgary, Alberta. Candidates must reside within one (1) hour of a designated office location to support operational requirements and potential in-office attendance. The three work locations include: Forestry Building at 9920 – 108 Street NW, Edmonton, AB; J.G. O’Donoghue (JGO) Building at 7000 113 Street NW, Edmonton, AB; and 1240 Kensington Road NW, Calgary, AB. Applicants must be authorized to work in Canada to apply (Canadian Citizen or Permanent Resident). Standard Hours of work are 08:15 – 16:30 with a 1 hour lunch break Alberta time, Monday through Friday excluding holidays.

PROJECT OVERVIEW / DESCRIPTION OF SERVICES

We are seeking detail-oriented, client-focused professionals to join our team as Child Care Assessors/Representative. In this role, you will support Alberta families, childcare providers, and stakeholders through the delivery of the Child Care Subsidy Program, Child Care Family Portal and Canada-Alberta Canada-wide Early Learning and Child Care initiatives.

Key Responsibilities

• – Review, assess, and process applications, renewals, and amendments in accordance with program policies and guidelines.
• – Determine client eligibility by reviewing financial and supporting documentation.
• – Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and stakeholders.
• – Provide guidance on program requirements and assist clients in navigating online services and processes.
• – Investigate and resolve application, payment, eligibility, and system-related issues.
• – Maintain accurate records and ensure compliance with privacy, security, and information management requirements.
• – Collaborate with internal and external partners to support effective program delivery.
• – Contribute to continuous improvement initiatives, testing, training, and operational projects.

What You Bring

• – Experience in customer service, program administration, benefits administration, case management, or a related field.
• – Strong analytical, problem-solving, and organizational skills.
• – Ability to interpret and apply legislation, policies, procedures, and program guidelines.
• – Experience assessing information and making decisions with a high degree of accuracy and attention to detail.
• – Ability to manage competing priorities in a high-volume, fast-paced environment.
• – Strong verbal and written communication skills.
• – Experience handling sensitive and confidential information with professionalism and discretion.
• – Ability to build positive relationships and provide empathetic, client-focused service.

Assets

• – Experience with government programs, eligibility assessment, or social benefits administration.
• – Experience supporting clients through complex or sensitive situations.
• – Experience using multiple systems and databases simultaneously while delivering customer service.

MANDATORY SKILLS

• – High School Diploma/GED. (Yes or No)
• – Experience in Customer Service and/or Retail sales experience. (3 years+)
• – Experience researching existing documentation to determine a resolution. (2 years+)
• – Experience working in a fast-paced role, to problem solve/troubleshoot, while working independently and in a team environments. (3 years+)
• – Hands on experience working in a complex environment requiring prioritization of tasks and deliverables. (3 years+)

DESIRABLE / NICE TO HAVE SKILLS

• – Relevant post-secondary education in the area of office administration. Acceptable education includes degrees, diplomas and certificates. (Yes or No)
• – Experience navigating between multiple operating/computer system, to validate/assess applications eligibility. (3 years+)
• – Experience working in a call center environment responding to inquires over the phone or by email and tracking detailed notes on the request in a call tracking system. (2 years+)
• – Experience working in a role that required strong analytical skills with high attention to detail and accuracy. (3 years+)
• – Relevant experience in a role similar to this. Experience must be applicable to this role. (4 years+)

NOT FOR YOU?

WHY WORK WITH TRI-GLOBAL?

• – Empower positive change by enabling our clients to revolutionize innovation and technology, elevating them to a higher level of excellence and efficiency.
• – Join an exceptional and committed team that redefines the landscape, forging a distinctive path towards success.
• – Engage in stimulating and captivating projects that push boundaries and keep you constantly motivated.

Thank you.

Tri-global Solutions Group Inc.

Website: https://tri-global.com