Hybrid Processing Center Assessor/Representative

Tri-global Solutions Group Inc.; Edmonton; Hybrid; CAD 70,000 - 86,000; Part time

Job summary

Tri-global Solutions Group Inc. is hiring for a Processing Center Advisor (Assessor/Representative) in Edmonton to support the Alberta childcare subsidy program. This contract role operates on a hybrid schedule, with required on-site presence and flexible attendance within Edmonton or Calgary.

Engage in assessing eligibility and guiding clients through online portals. The position emphasizes accurate processing, strong communication, and collaborative problem solving within a government-services

Qualifications

• High School Diploma/GED required.
• 3+ years in customer service or retail sales.
• 2+ years researching documentation to resolve issues.
• 3+ years in fast-paced roles requiring problem solving.
• 3+ years prioritizing tasks in complex environments.

Responsibilities

• Review applications and renewals in line with program policies.
• Assess client eligibility using provided documents.
• Answer inquiries via phone, email, and portal and provide guidance.
• Investigate and resolve issues related to applications or payments.
• Maintain records ensuring privacy and security compliance.
• Collaborate with internal/external partners to support delivery.

Skills

Customer service

Retail sales

Documentation research

Fast-paced work

Task prioritization

Education

High School Diploma/GED

Job description

Tri-global Solutions Group Inc. is hiring for a Processing Center Advisor (Assessor/Representative) in Edmonton to support the Alberta childcare subsidy program. This contract role operates on a hybrid schedule, with required on-site presence and flexible attendance within Edmonton or Calgary.

Engage in assessing eligibility and guiding clients through online portals. The position emphasizes accurate processing, strong communication, and collaborative problem solving within a government-services