Client Solutions Advisor - Child Care Subsidy (Hybrid)

Tri-global Solutions Group Inc.; Calgary; Hybrid; CAD 32,000 - 54,000; Part time

Job summary

Tri-global Solutions Group Inc. seeks Processing Center Advisors in Calgary for a 7-month contract to support the Child Care Subsidy Program and related Canada-wide early learning initiatives.

Hybrid work model; role involves reviewing applications, determining eligibility, and guiding clients through online processes while protecting privacy and handling sensitive information with care.

Qualifications

• Experience in customer service and/or related program administration.
• Strong analytical and problem-solving abilities.
• Ability to interpret legislation, policies and guidelines.
• Experience making accurate decisions with attention to detail.
• Capable of prioritizing tasks in a fast-paced environment.
• Excellent verbal and written communication skills.
• Experience handling sensitive information with professionalism.
• Ability to build positive client-focused relationships.

Responsibilities

• Review, assess, and process applications, renewals, and amendments per policies.
• Determine client eligibility by reviewing documentation.
• Respond to inquiries via phone, email, and online channels.
• Guide clients on program requirements and online services.
• Investigate and resolve issues related to applications, payments, or systems.
• Maintain accurate records ensuring privacy and information management compliance.
• Collaborate with internal/external partners to deliver program services.
• Contribute to improvements, testing, and training initiatives.

Skills

Customer service experience

Analytical skills

Policy interpretation

Decision accuracy

Prioritization under pressure

Verbal and written communication

Discretion with confidential info

Relationship building

Education

High School Diploma/GED

Job description

Tri-global Solutions Group Inc. seeks Processing Center Advisors in Calgary for a 7-month contract to support the Child Care Subsidy Program and related Canada-wide early learning initiatives.

Hybrid work model; role involves reviewing applications, determining eligibility, and guiding clients through online processes while protecting privacy and handling sensitive information with care.