Processing Center Advisor GOA985

David Aplin Recruiting; Edmonton; On-site; CAD 28,000 - 34,000; Full time

Job summary

Our client, a well-established Alberta-based organization supporting families and childcare providers, seeks a detail-oriented Processing Administrator for an on-site contract role from Sept 1, 2026 to Mar 31, 2027. You will review applications and renewals, determine eligibility, and guide clients through online services.

The role demands strong communication and the ability to manage high volumes with privacy in mind.

Qualifications

• Experience in customer service or retail sales.
• Strong written and verbal communication skills.
• Experience handling confidential information with professionalism.

Responsibilities

• Review, assess, process applications, renewals, and amendments per program policies.
• Review financial docs to determine client eligibility.
• Respond to inquiries from parents, guardians, and childcare providers via phone, email, or online.
• Guide clients on program requirements, eligibility, and online services.
• Assist clients navigating online portals and applications.
• Investigate issues to determine appropriate resolutions.
• Maintain accurate client records with privacy and security in mind.
• Collaborate with internal and external partners to support program delivery.
• Manage competing priorities and high volumes while meeting service standards.

Skills

Customer Service

Retail Sales

Communication

Documentation research

Confidential information handling

Education

High School Diploma or GED

Office Administration education asset

Job description

Our client, a well-established organization supporting families and childcare providers across Alberta, is seeking a detail-oriented and client-focused Processing Administrator to join their team in a professional and service-oriented environment.

This is a contract position from September 1, 2026, to March 31, 2027. Please note, this is a fully on-site role requiring 5 days in-office each week at either the Calgary or Edmonton office.

Compensation & Benefits

• $20/ hour - $25/ hour

Key Responsibilities

• Review, assess, process applications, renewals, and amendments in accordance with program policies
• Review financial and supporting documentation to determine client eligibility
• Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and other stakeholders
• Provide clear guidance regarding program requirements, eligibility, and online services
• Assist clients in navigating online portals and application processes
• Research and investigate application, payment, eligibility, and system-related issues to determine appropriate resolutions
• Maintain accurate and up-to-date client records in accordance with privacy, security, and information management requirements
• Collaborate with internal and external partners to support effective program delivery
• Manage competing priorities and high volumes of applications and inquiries while meeting established service standards

Qualifications

• High School Diploma or GED required
• 3+ years of experience in Customer Service and/or Retail Sales
• 2+ years of experience researching and reviewing existing documentation to determine appropriate resolutions
• 3+ years of experience working in a fast-paced, high-volume environment
• Excellent written and verbal communication skills
• Experience handling confidential information with professionalism and discretion
• Relevant post-secondary education in Office Administration or a related field is considered an asset
• Experience with government programs, eligibility assessments, or social benefits administration is considered an asset

At Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitle*ed to work in Canada, including holding any required permits. Accommodation is available upon request throughout all stages of the recruitment process.