Processing Center Advisor GOA985

Aplin; Calgary; On-site; CAD 28,000 - 34,000; Full time

Job summary

Aplin in Calgary, Canada, seeks a detail-oriented Processing Administrator for a full on-site contract from September 1, 2026 to March 31, 2027. The role supports families and childcare providers across Alberta, handling applications, renewals, and inquiries with service excellence.

The position requires 5 days in-office weekly at either the Calgary or Edmonton office, strong customer service skills, and experience with confidential information. Accommodation is available upon request.

Qualifications

• 3+ years of experience in Customer Service and/or Retail Sales.
• 2+ years of experience researching and reviewing existing documentation to determine appropriate resolutions.
• 3+ years of experience working in a fast-paced, high-volume environment.
• Excellent written and verbal communication skills.
• Experience handling confidential information with professionalism and discretion.

Responsibilities

• Review, assess, process applications, renewals, and amendments in accordance with program policies
• Review financial and supporting documentation to determine client eligibility
• Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and other stakeholders
• Provide clear guidance regarding program requirements, eligibility, and online services
• Assist clients in navigating online portals and application processes
• Research and investigate application, payment, eligibility, and system-related issues to determine appropriate resolutions
• Maintain accurate and up-to-date client records in accordance with privacy, security, and information management requirements
• Collaborate with internal and external partners to support effective program delivery
• Manage competing priorities and high volumes of applications and inquiries while meeting established service standards

Skills

Customer service

Fast-paced environment

Written and verbal communication

Education

High School Diploma or GED

Job description

Location Calgary, Canada Sector Admin & Secretarial Salary 20.00 CAD to 25.00 CAD per hour

Our client, a well-established organization supporting families and childcare providers across Alberta, is seeking a detail-oriented and client-focused Processing Administrator to join their team in a professional and service-oriented environment.

This is a contract position from September 1, 2026, to March 31, 2027. Please note, this is a fully on-site role requiring 5 days in-office each week at either the Calgary or Edmonton office.

Compensation & Benefits

• $20/ hour - $25/ hour

Key Responsibilities

• Review, assess, process applications, renewals, and amendments in accordance with program policies
• Review financial and supporting documentation to determine client eligibility
• Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and other stakeholders
• Provide clear guidance regarding program requirements, eligibility, and online services
• Assist clients in navigating online portals and application processes
• Research and investigate application, payment, eligibility, and system-related issues to determine appropriate resolutions
• Maintain accurate and up-to-date client records in accordance with privacy, security, and information management requirements
• Collaborate with internal and external partners to support effective program delivery
• Manage competing priorities and high volumes of applications and inquiries while meeting established service standards

Qualifications

• High School Diploma or GED required
• 3+ years of experience in Customer Service and/or Retail Sales
• 2+ years of experience researching and reviewing existing documentation to determine appropriate resolutions
• 3+ years of experience working in a fast-paced, high-volume environment
• Excellent written and verbal communication skills
• Experience handling confidential information with professionalism and discretion
• Relevant post-secondary education in Office Administration or a related field is considered an asset
• Experience with government programs, eligibility assessments, or social benefits administration is considered an asset

We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives.

To be considered, applicants must be legally entitled to work in Canada, including holding any required permits.

Accommodation is available upon request throughout all stages of the recruitment process.