On-Site Member & Client Experience Advisor

Desjardins; Rimouski; On-site; CAD 42,000 - 52,000; Full time

Job summary

Desjardins in Rimouski, QC, is seeking a temporary on-call member/client advisory agent for full-time on-site work. The role focuses on welcoming members, addressing needs, and guiding them on financial products and digital tools.

You will open accounts, refer complex cases, and promote Desjardins services while maintaining strong service standards. Minimum three years of relevant experience and fluent French are required.

Qualifications

• High school diploma or equivalent required.
• Minimum of three years of relevant experience.
• Knowledge of French is required.
• Knowledge of Desjardins products and services.
• Understanding of data integration, security measures and internal controls.
• Familiarity with cooperative financial services and operating procedures.

Responsibilities

• Support members and clients by explaining existing applications and tools for self-service transactions.
• Contribute to business development and maintain relationships through service delivery.
• Assist customers who experience fraud or irregularities and process settlements.
• Stay updated on standards, products and services in the field.
• Uphold compliance, security and risk management standards.

Skills

Action oriented

Customer focus

Differences

Nimble learning

Situational adaptability

Tech savvy

Education

High school diploma in a related field

Job description

Desjardins in Rimouski, QC, is seeking a temporary on-call member/client advisory agent for full-time on-site work. The role focuses on welcoming members, addressing needs, and guiding them on financial products and digital tools.

You will open accounts, refer complex cases, and promote Desjardins services while maintaining strong service standards. Minimum three years of relevant experience and fluent French are required.