Member Experience Advisor - Onsite Banking & Digital Tools

Hmara; Baie-Comeau; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

4 weeks of flexible vacation starting

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness,

Job summary

Desjardins in Baie-Comeau is seeking a member and client experience advisory agent for a 11-month, full-time on-site assignment. You will assist members with banking transactions, promote products and services, and help them feel welcome while guiding digital tools.

Requirements include a high school diploma, at least two years of relevant experience, and knowledge of French. You will identify opportunities, stay compliant, and refer complex needs to colleagues.

Qualifications

• High school diploma is required.
• At least two years of relevant experience.
• French knowledge is required.

Responsibilities

• Support members and clients by informing them about tools and applications for self-service transactions.
• Contribute to business development and maintain relationships through service delivery.
• Assist members and clients who have encountered fraud or irregularities and refer to appropriate partners.
• Stay updated on latest standards, products and services in the field.
• Adhere to compliance, security and risk management rules.

Skills

Action oriented

Communicates effectively

Customer Focus

Differences

Nimble learning

Situational adaptability

Tech savvy

Education

High school diploma

Job description

Desjardins in Baie-Comeau is seeking a member and client experience advisory agent for a 11-month, full-time on-site assignment. You will assist members with banking transactions, promote products and services, and help them feel welcome while guiding digital tools.

Requirements include a high school diploma, at least two years of relevant experience, and knowledge of French. You will identify opportunities, stay compliant, and refer complex needs to colleagues.