Office Manager

ARAG Services Corporation; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading company in legal expense insurance seeks an Office Manager in Toronto to oversee daily operations, manage budgets, and support staff. The role requires strong leadership, organizational skills, and experience in office administration. Join a dynamic team that values innovation and efficiency in a hybrid work environment.

Benefits

Competitive base salary with annual bonus plan

Generous employer-paid benefits

RSP matching

Fitness Credit

Qualifications

• At least five years of experience in office administration.
• 1-2 years in office management.
• Proven supervisory experience.

Responsibilities

• Oversee general office operations and manage office budget.
• Support onboarding of new employees with IT and HR departments.
• Implement process improvements within the Operations department.

Skills

Leadership

Organizational Skills

Problem Solving

Interpersonal Skills

Education

College diploma or bachelor’s degree in business administration

Tools

SharePoint

Microsoft Telephony systems

Visio

Job description

Office Manager

ARAG Legal Solutions Inc., part of the ARAG Group, is a global leader in legal expense insurance operating in 20 countries, offering an innovative and comprehensive range of legal expense products and services for brokers, underwriting agents, and insurers across Canada.

As part of our strategy to expand and strengthen our presence across Canada, we are looking for an energetic and creative person to join us as an Office Manager in Toronto.

Reporting to the Vice President of Operations, the Office Manager will oversee the day-to-day operational functions of our office. This role requires ensuring the efficient functioning of the office environment, maintaining adequate inventory of office-related items, and supporting the organization’s needs in a timely manner.

What will you do?

Office Management

• Oversee general office operations, including facility management, vendor relationships, office supplies, equipment inventory management, and procurement.
• Supervise and mentor the team, ensuring their work aligns with organizational goals and deadlines.
• Manage office budget, track expenditures, and implement cost-saving measures without compromising operational effectiveness.
• Provide staff with necessary support and resources to perform their jobs effectively.
• Manage relationships with landlords, including planning and executing office renovations or managing relocations to new facilities.
• Build and maintain vendor relationships, including selection and ensuring cost-effective agreements.
• Ensure compliance with health and safety regulations and maintain a productive, clean, and efficient working environment.
• Collect data on carbon footprint and assist in initiatives to reduce ARAG’s environmental impact.
• Greet visitors, answer low-volume incoming calls, and handle courier packages.
• Occasionally act as a backup for executive assistant duties for the CEO.

Operations

• Maintain and expand our company intranet site using SharePoint.
• Support onboarding of new employees with IT and HR departments.
• Collect and analyze data to assess office and company efficiency.
• Audit and maintain internet-based telephone systems.
• Oversee the OpenPath access management system, ensuring accurate control of access for employees, visitors, and guests.
• Identify and implement process improvements within the Operations department.
• Support internal and external audits as needed.
• Assist in the implementation and enforcement of IT policies to ensure data security, privacy, and regulatory compliance, in line with ARAG UK’s policies.
• Collaborate with IT service providers and support staff to troubleshoot technical issues organization-wide.

About You:

• College diploma or bachelor’s degree in business administration, information technology, or a related field.
• At least five (5) years of experience in office administration, including 1-2 years in office management.
• Proven supervisory experience, including team leadership, providing feedback, and mentorship.
• Strong interpersonal skills to foster teamwork and a positive office culture.
• Ability to work independently and collaboratively.
• Excellent organizational, problem-solving, and time-management skills, with the ability to prioritize and adapt.
• Comfort with providing and receiving constructive feedback.
• Working knowledge of Visio, SharePoint, and Microsoft Telephony systems.
• Strong business acumen.
• Professionalism and confidentiality when interacting with all organizational levels.

We Offer:

• Competitive base salary with annual bonus plan.
• Generous employer-paid benefits, including RSP matching and Fitness Credit.
• A hybrid work model combining remote work and office presence at our Toronto Financial District location.

For more information about ARAG Canada, visit: www.arag.ca/en/

We are an Equal Opportunity Employer

ARAG Legal Solutions Inc. is committed to equal employment opportunities regardless of citizenship, race, ethnicity, disability, age, gender, family status, sexual orientation, gender identity, or any other protected status under the Ontario Human Rights Code.

ARAG Services Corporation complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. All recruitment materials and processes are accessible upon request. Please inform HR if you require disability accommodations during the hiring process.