Office Manager

Monarch Dentistry Ontario Canada; Burlington; On-site; CAD 60,000 - 80,000; Full time

Job summary

Monarch Dentistry is seeking a dedicated Office Manager for our Cambridge clinic. This role involves overseeing daily operations, managing a team, and ensuring excellent patient care. Ideal candidates are experienced in dental administration with a strong leadership capability. Join a supportive team focused on building patient relationships.

Benefits

Supportive and inclusive team

Growth opportunities

Commitment to excellence

Qualifications

• Minimum 2 years of experience in a dental office.
• Leadership or management experience required.
• Strong understanding of dental operations and software.

Responsibilities

• Oversee daily front-office operations including scheduling and billing.
• Manage and support administrative and clinical staff.
• Ensure high patient satisfaction and compliance with standards.

Skills

Dental billing

Insurance claims

Scheduling software

Interpersonal skills

Leadership

Organizational skills

Education

High school diploma

Post-secondary education in business or healthcare administration

CPR certification

Tools

Dentrix

Abeldent

MaxAI

Job description

Now Hiring: Office Manager – Cambridge Location

Monarch Dentistry is looking for a highly organized, people-focused Office Manager to lead daily operations at our Cambridge clinic. This is a full-time, onsite position ideal for a motivated professional with experience in dental administration and a passion for team leadership and patient care.

Key Responsibilities:

• Oversee daily front-office operations including scheduling, billing, insurance, and patient flow

• Manage and support administrative and clinical staff to ensure a smooth and efficient clinic experience

• Handle patient concerns and ensure high satisfaction through service excellence

• Coordinate staffing schedules, approve timesheets, and manage vacation requests

• Maintain compliance with RCDSO and Public Health standards, including IPAC protocols

• Prepare reports, track KPIs, and work with upper management to meet performance targets

• Ensure the cleanliness, organization, and professional appearance of the office at all times

Qualifications:

• Minimum 2 years of experience in a dental office, with at least 1 year in a leadership or management role

• Strong understanding of dental billing, insurance claims, and scheduling software (e.g. Dentrix, Abeldent, MaxAI)

• Excellent interpersonal and communication skills

• Proven ability to lead, coach, and motivate a team

• Highly organized, detail-oriented, and capable of multi-tasking in a fast-paced environment

Education & Certifications:

• High school diploma required; post-secondary education in business, healthcare administration, or related field preferred

• CPR certification (or willingness to obtain)

• IPAC and WHMIS knowledge is an asset

Why Join Monarch Dentistry?

• At Monarch, we don’t just provide dental care—we build patient relationships. You’ll be joining a supportive, inclusive team that values growth, leadership, and excellence.