Office Assistant I

sait.ca; Calgary; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player is seeking an International Centre Office Assistant to support international students at SAIT. This role involves administrative tasks, engaging with prospective students, and contributing to marketing strategies. Ideal candidates will possess excellent organizational and communication skills, along with a strong understanding of the international student experience. Join a collaborative team dedicated to fostering success and inclusivity for students from diverse backgrounds. This position offers a unique opportunity to make a meaningful impact in the lives of students while working in a dynamic educational environment.

Qualifications

• Strong understanding of the international student experience.
• Ability to communicate effectively with diverse groups.
• Experience in a fast-paced, team-based environment.

Responsibilities

• Assist with administrative tasks and support the IC team.
• Engage with prospective students and provide information.
• Support marketing strategies and social media initiatives.

Skills

Organizational Skills

Verbal Communication

Written Communication

Interpersonal Skills

Cross-Cultural Awareness

Community Engagement

Time Management

Education

Current SAIT International Student

Tools

Fresh Desk

Maximizer

Banner

Job description

Studying abroad is an incredible — and sometimes daunting — experience. SAIT’s International Centre is focused on attracting international students to study at SAIT, assisting with their transition to the institute and life in Canada and supporting them while they study here. If you have a passion for guiding students to new opportunities, and have experience supporting and mentoring international, we want to meet you.

The Opportunity

The International Centre Office Assistant is primarily responsible for assisting and supporting the International Centre (IC) team drive and bring focus to operational excellence, ensuring the IC's (and by extension SAIT's) systems, processes and functions are on par or exceed SAIT's PSI competitors.

The incumbent is responsible for a range of administrative tasks, such as (but not limited to) greeting (face-to-face and virtually) international learners and visitors to the Centre, managing IC email inboxes and triaging where appropriate. The incumbent also provides general office support with various clerical activities and related tasks, including external partnership assistance-related tasks.

The incumbent is expected to have excellent organizational skills, outstanding verbal and written abilities, exceptional interpersonal skills, and cross-cultural awareness. This position requires the ability to function in a team environment while having a high degree of self-direction.

The International Centre Office Assistant will act as a reference point, providing students, their families and high school counselors with support, guidance, information, and impartial advice from the student's perspective. The post holder will work collaboratively with the Centre on various initiatives involving current and prospective students.

The Role

• Administrative & Information Management
• Respond to enquiries from current and potential learners in person, by email or phone and triage responsibility to the appropriate International staff when required. This requires the incumbent to maintain an in-depth, up-to-date understanding of SAIT programs
• Supports with Fresh Desk triaging and responding to basic/common inquiries
• Support with refund escalation emails
• Support with IC EOS Newsletter, website updates, and email template organization
• Enter FOIP forms into Banner and save in appropriate location – Maximizer for agented students (for commission purposes) and file in O Drive for personal FOIP forms
• Enter application information, credit information, agent information in Maximizer
• International Marketing
• Supports IC with social media strategy through competitive research, platform determination, messaging, and audience identification
• Support with marketing strategies that are proactive and/or responsive to international environments
• Support the IC with promotion and advertising (Create and design digital, print and broadcast advertising)
• Analyze and recommend appropriate forms of advertising
• Recruitment and Student Support
• Engages prospective students, parents and high school counsellors (via email, social media, webinar etc.) to inform and influence from a student perspective
• Communicates general information pertaining to SAITs programs, services, enrolment policies and procedures in an accurate, timely, and honest manner from a student lens
• Works closely with staff in the Centre and delivers high-quality services and programs to support international student success and participation in all aspects of SAIT and Canadian life.
• Works closely and collaborates with the Student Support and Recruitment teams.
• Support engagement activities through marketing, event assistance (pre, during and post event), content creation, and other support where needed
• Support in International Centre’s initiatives such as the Airport Welcome Program
• Participate in webinars and in-person sessions involving current and prospective students
• Travel to event venues when needed

Qualifications

• This position requires a clear understanding of the international student experience as well as a demonstrated knowledge of the organizational structure of the SAIT with regards to academic programs, admission requirements and campus supports
• Current SAIT International Student preferred
• Ability to build community through engagement activities
• Demonstrated knowledge of the organizational structure of the SAIT with regards to academic programs, admission requirements, and campus supports is considered an asset
• Strong written and oral communication skills
• Demonstrated ability to work and communicate with diverse groups of people
• Demonstrated ability to establish and maintain cooperative working relationships with staff, colleagues, school administrators
• Demonstrated ability to work in a fast-paced, high pressure, team-based environment with competing priorities and quick deadlines
• Ability to speak Mandarin, Portuguese, Korean, Vietnamese or Spanish is an asset
• Ability to work independently with minimal supervision
• Willing to work evenings and weekends as required

Job Classification: Office Assistant I

Salary Range: $18.38

# of positions: 3

Posting End Date: May 9th, 2025

About SAIT

SAIT is a global leader in applied education. Named one of Alberta’s Top Employers, we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers.

Building on our 100+ year history, we’re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.

Equity, diversity and inclusion (EDI) is essential to achieving SAIT’s vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about EDI at SAIT.

At SAIT, we understand that experience comes in many forms. We’re dedicated to adding diverse perspectives to SAIT - so if your experience is close to what we’re looking for, please consider applying.

SAIT is committed to supporting persons with disabilities throughout the recruitment process. We will work with applicants to provide accommodations upon request to the Talent Advisor.

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