NOC Analyst II — MSP Support & On-Call Tech

TheITeam; Calgary; On-site; CAD 58,000 - 68,000; Full time

Job summary

A dynamic IT services company in Calgary seeks a NOC Analyst Level 2 to deliver specialized technical support and ensure exceptional service to clients. This role requires 3 to 5 years of experience in client support along with strong problem-solving and communication skills. Candidates should have a relevant post-secondary education and experience with Active Directory, Windows OS, and Office 365. A competitive salary, bonus program, and commitment to employee growth are offered in this inclusive organization.

Benefits

Base salary of $58,000 to $68,000

Bonus program

Investment in learning and growth

Opportunity to voice ideas and concerns

Qualifications

• 3 to 5 years of progressive experience supporting clients.
• Post-secondary degree or technical diploma.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.

Responsibilities

• Respond to client support issues via multiple channels.
• Analyze situations, diagnose, develop solutions.
• Identify areas for improvement and assist in projects.
• Repair customer issues through remote connections.
• Ensure proper escalation of tickets exceeding 2 hours.
• Participate in customer and company meetings.
• Maintain documentation of changes.
• Interact with IT vendors and partners as needed.

Skills

Strong problem-solving skills

Excellent communication skills

Customer service skills

Analytical skills

Education

Post-secondary degree or technical diploma

Tools

Active Directory

Windows operating system troubleshooting

Office 365

Azure

Entra

Job description

A dynamic IT services company in Calgary seeks a NOC Analyst Level 2 to deliver specialized technical support and ensure exceptional service to clients. This role requires 3 to 5 years of experience in client support along with strong problem-solving and communication skills. Candidates should have a relevant post-secondary education and experience with Active Directory, Windows OS, and Office 365. A competitive salary, bonus program, and commitment to employee growth are offered in this inclusive organization.