Night Front Desk Agent & Auditor - Guest Experience

Autism Services; Yorkton; Hybrid; CAD 21,000 - 30,000; Full time

Job summary

Holiday Inn Express Yorkton is seeking qualified Front Desk Agents for full or part-time night audit shifts. You will greet guests, confirm reservations, handle phone inquiries, process payments, and update guest information.

The role requires staying on your feet for long periods and lifting up to 25 lbs. Additional night audit duties include setting up breakfast items, tidying breakfast areas, and serving fresh coffee.

Qualifications

• Legal entitlement to work in Canada.
• Good communication and interpersonal skills.
• Availability for night shifts and weekends.

Responsibilities

• Greet and acknowledge guests on arrival.
• Confirm reservations and update guest information.
• Answer phone calls regarding room availability.
• Receive payments from guests.
• Update guest lists and check-in/check-out times.
• Resolve guest issues related to hotel services.
• Transfer calls to rooms/departments.
• Assist guests with filling reservation forms.
• Collect guest feedback and relay to departments.
• Maintain cleanliness of the work area.
• Stand for long periods; lift up to 25 lbs.
• Night audit duties: set up breakfast items, arrange furniture, maintain breakfast area, prepare coffee.

Skills

Customer service

Guest relations

Reservation handling

Phone etiquette

Cash handling

Tools

Reservation system

Job description

Holiday Inn Express Yorkton is seeking qualified Front Desk Agents for full or part-time night audit shifts. You will greet guests, confirm reservations, handle phone inquiries, process payments, and update guest information.

The role requires staying on your feet for long periods and lifting up to 25 lbs. Additional night audit duties include setting up breakfast items, tidying breakfast areas, and serving fresh coffee.