Guest Service Agent: Front Desk & Concierge

Holiday Inn Saskatoon Downtown; Saskatoon; On-site; CAD 21,000 - 28,000; Part time

Benefits offered by this job

On-the-job training

Uniforms provided

Flexible scheduling

Professional development

IHG employee discounts

Rewards points program

Employee celebrations

Benefits package

Job summary

Holiday Inn Saskatoon Downtown is seeking a Guest Service Agent to be the first contact for guests, providing friendly, professional service and local area recommendations. You will help with check-in/out, answer questions, and support guest needs to ensure a memorable stay.

We value energetic team players: prior hotel guest services experience is a plus, and a high school diploma is required. A flexible part-time role with emphasis on guest satisfaction is available at our Saskatoon Downtown

Qualifications

• High school diploma or equivalent.
• Previous guest service or hotel front desk experience is an advantage.
• Ability to communicate professionally with guests and colleagues.
• Knowledge of surrounding areas and local events is helpful.

Responsibilities

• Greet guests and perform check-in/check-out duties, handling special requests.
• Answer questions and arrange transportation or directions for guests.
• Maintain a welcoming front desk area and respond to inquiries via phone, email, or in person.
• Promote hotel facilities and local attractions to enhance guest experiences.
• Protect guest privacy andSecurity; observe and report any issues to management.

Skills

Customer service

Communication

Professional demeanor

Education

High school diploma

Job description

Holiday Inn Saskatoon Downtown is seeking a Guest Service Agent to be the first contact for guests, providing friendly, professional service and local area recommendations. You will help with check-in/out, answer questions, and support guest needs to ensure a memorable stay.

We value energetic team players: prior hotel guest services experience is a plus, and a high school diploma is required. A flexible part-time role with emphasis on guest satisfaction is available at our Saskatoon Downtown