Front Desk Agent

Autism Services; Yorkton; On-site; CAD 20,664,000 - 27,552,000; Full time

Job summary

Holiday Inn Express Yorkton is seeking friendly Front Desk Agents for all shifts, including morning, evening and night audit. You will greet guests, confirm reservations, answer phone inquiries, process payments, and update guest lists and check-in/check-out times.

You must be able to stand for long periods, lift up to 25 lbs, and keep the front desk area tidy. Applicants must be legally entitled to work in Canada.

Qualifications

• Greet guests upon arrival.
• Handle reservations and guest information.
• Answer phone inquiries about room availability.
• Process guest payments and update records.
• Maintain front desk cleanliness.

Responsibilities

• Greet and acknowledge all customers and guests upon arrival.
• Confirming guests reservations and updating information.
• Attending to phone calls from customers regarding availability of hotel rooms.
• Receiving payments from the guests.
• Updating the complete list of hotel guests.
• Updating the guests check-in and check-out time.
• Need to solve the problems or any issues that a customer or guest have with the hotel services.
• Transferring calls to the guest rooms and departments.
• Help the guests in filling out their reservation form.
• Taking feedback from the customers or guests and forwarding to appropriate departments.
• Ensure cleanliness in the work place.
• Able to stand for a long period of time.
• Lift up to 25lbs
• Other job duties as delegated by your supervisor
• Night Audit additional duties:
• Set up breakfast bar items
• Straighten chairs and properly arrange furniture
• Maintain cleanliness of the breakfast areas
• Make fresh coffee as needed
• Only qualified applicants will be contacted. Thank you.

Skills

Customer service

Cash handling

Phone etiquette

Reservations management

Job description

Employer Address:
63 - SEVENTH AVENUE NORTH
YORKTON,SK
CANADA
S3N 0X3

Holiday Inn Express Yorkton is looking for full or part time Hotel Front Desk Agents available for all shifts-morning, evening and night audit:

Need to perform loads of duties and responsibilities on a daily basis out of which below mentioned are some of the main duties and responsibilities:

• Greet and acknowledge all the customers and guests upon arrival.
• Confirming guests reservations and updating information.
• Attending to phone calls from customers regarding availability of hotel rooms.
• Receiving payments from the guests.
• Updating the complete list of hotel guests.
• Updating the guests check-in and check-out time.
• Need to solve the problems or any issues that a customer or guest have with the hotel services.
• Transferring calls to the guest rooms and departments.
• Help the guests in filling out their reservation form.
• Taking feedback from the customers or guests and forwarding to appropriate departments.
• Ensure cleanliness in the work place.
• Able to stand for a long period of time.
• Lift up to 25lbs
• Other job duties as delegated by your supervisor

Night Audit additional duties:

• Set up breakfast bar items
• Straighten chairs and properly arrange furniture
• Maintain cleanliness of the breakfast areas
• Make fresh coffee as needed

Only qualified applicants will be contacted. Thank you.

Note: You must be legally entitled to work in Canada.