Front Desk Agent/ Night Auditor

Autism Services; Yorkton; Hybrid; CAD 21,000 - 30,000; Full time

Job summary

Holiday Inn Express Yorkton is seeking qualified Front Desk Agents for full or part-time night audit shifts. You will greet guests, confirm reservations, handle phone inquiries, process payments, and update guest information.

The role requires staying on your feet for long periods and lifting up to 25 lbs. Additional night audit duties include setting up breakfast items, tidying breakfast areas, and serving fresh coffee.

Qualifications

• Legal entitlement to work in Canada.
• Good communication and interpersonal skills.
• Availability for night shifts and weekends.

Responsibilities

• Greet and acknowledge guests on arrival.
• Confirm reservations and update guest information.
• Answer phone calls regarding room availability.
• Receive payments from guests.
• Update guest lists and check-in/check-out times.
• Resolve guest issues related to hotel services.
• Transfer calls to rooms/departments.
• Assist guests with filling reservation forms.
• Collect guest feedback and relay to departments.
• Maintain cleanliness of the work area.
• Stand for long periods; lift up to 25 lbs.
• Night audit duties: set up breakfast items, arrange furniture, maintain breakfast area, prepare coffee.

Skills

Customer service

Guest relations

Reservation handling

Phone etiquette

Cash handling

Tools

Reservation system

Job description

Employer Address:
63 - SEVENTH AVENUE NORTH
YORKTON,SK
CANADA
S3N 0X3

Holiday Inn Express Yorkton is looking for full or part time Hotel Front Desk Agents available for night audit:

• Greet and acknowledge all the customers and guests upon arrival.
• Confirming guests reservations and updating information.
• Attending to phone calls from customers regarding availability of hotel rooms.
• Receiving payments from the guests.
• Updating the complete list of hotel guests.
• Updating the guests check-in and check-out time.
• Need to solve the problems or any issues that a customer or guest have with the hotel services.
• Transferring calls to the guest rooms and departments.
• Help the guests in filling out their reservation form.
• Taking feedback from the customers or guests and forwarding to appropriate departments.
• Ensure cleanliness in the work place.
• Able to stand for a long period of time.
• Lift up to 25lbs
• Other job duties as delegated by your supervisor

Night Audit additional duties:

• Set up breakfast bar items
• Straighten chairs and properly arrange furniture
• Maintain cleanliness of the breakfast areas
• Make fresh coffee as needed

Only qualified applicants will be contacted. Thank you.

Note: You must be legally entitled to work in Canada.