Night Auditor: Guest Services & Reservations

InnVest Hotels; Prince Albert; Hybrid; CAD 36,000 - 42,000; Full time

Job summary

Comfort Inn Prince Albert is seeking a dedicated Night Auditor to ensure seamless overnight operations, guest check-in/out, and accurate financial record-keeping in a busy Saskatchewan hotel.

You will balance at shift end, coordinate with housekeeping, respond to guest requests, and uphold safety standards while delivering friendly service in a clean, organized lobby environment. Weekend flexibility and reliability are appreciated in this role.

Responsibilities

• Create a welcoming environment for our guests.
• Register guests and assign rooms, accommodating special requests whenever possible.
• Complete pre-registration and blocking of rooms for reservations/guest arrival.
• Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
• Understand room status and room status tracking.
• Know room locations, types of rooms available, and room rates.
• Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
• Process guest check-outs.
• Post and file all charges to guest, master, and city ledger accounts.
• Work closely with all hotel departments to improve service delivery and efficiency.
• Coordinate guestroom maintenance work with the engineering and maintenance division.
• Report any unusual occurrences or requests to the manager or supervisor.
• Know all safety and emergency procedures, is aware of accident prevention policies.
• Ensure the work environment is tidy and well organized at all times (lobby).
• Adhere to all health and safety guidelines and standards.

Job description

Comfort Inn Prince Albert is seeking a dedicated Night Auditor to ensure seamless overnight operations, guest check-in/out, and accurate financial record-keeping in a busy Saskatchewan hotel.

You will balance at shift end, coordinate with housekeeping, respond to guest requests, and uphold safety standards while delivering friendly service in a clean, organized lobby environment. Weekend flexibility and reliability are appreciated in this role.