Night clerk - hotel

Emma's Suites; Happy Valley-Goose Bay; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Bonus

Job summary

Emma's Suites in Happy Valley-Goose Bay, NL, is hiring for a guest services role on-site. No formal education required; training provided. Responsibilities include registering guests, managing reservations, answering calls, and providing information about local attractions and hotel facilities.

The position emphasizes customer service, attention to detail, dependability and teamwork in a fast-paced hospitality environment. On-site work with potential for growth within the hotel.

Qualifications

• No degree required; on-site position and training provided.
• Experience not required; employer will train.
• On-site role requiring communication and customer service skills.

Responsibilities

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Perform light housekeeping and cleaning duties
• Provide customer service

Skills

Customer service

Attention to detail

Excellent written communication

Dependability

Team player

Flexibility

Judgement

Reliability

Education

No degree, certificate or diploma

Tools

Word processing software

Internet

Job description

LANGUAGES

• English

EDUCATION

• No degree, certificate or diploma

EXPERIENCE

• No experience (will train)

ON SITE

Work must be completed at the physical location. There is no option to work remotely.

WORK SETTING

• Hospitality industry
• Hotel, motel, resort

TASKS

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Perform light housekeeping and cleaning duties
• Provide customer service

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Word processing software
• Internet

SECURITY AND SAFETY

• Criminal record check

TRANSPORTATION/TRAVEL INFORMATION

• Own transportation
• Valid driver's licence

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Attention to detail
• Fast-paced environment
• Work under pressure

PERSONAL SUITABILITY

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent written communication
• Flexibility
• Judgement
• Reliability
• Team player

FINANCIAL BENEFITS

• Bonus