Night Auditor & Guest Experience Lead

Pursuit Collection; Banff; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Join an inclusive, global team

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays, dining, and

Mental health and wellness resources

Job summary

Pursuit Collection is hiring a Night Auditor for overnight operations in Banff. You will manage front desk tasks, balance nightly transactions, and ensure guest safety and satisfaction during the 11:00 PM – 7:00 AM shift.

The starting wage is $19.00/hour with a focus on accuracy, security, and exceptional guest service. Join a team dedicated to hospitality excellence in iconic Canadian Rockies locations.

Qualifications

• Previous Front Desk or Night Auditor experience strongly preferred.
• Work-ethic and commitment to the team and guest is key.
• Willing and able to work solo or as a part of a larger team.
• Committed to Safety First and the highest quality of cleaning and sanitizing standards.

Responsibilities

• Process telephone calls during night shift.
• Register arriving guests and assign rooms.
• Process overnight arrivals and departures.
• Balance cash and complete balance sheets and cash reports.
• Complete night audit and reports via Maestro PMS.
• Provide information on hotel facilities and local points of interest.
• Learn Emergency Response Manual and Night Audit procedures.

Skills

Front desk experience

Guest service

Safety awareness

Conflict resolution

Attention to detail

Tools

Maestro PMS

Job description

Pursuit Collection is hiring a Night Auditor for overnight operations in Banff. You will manage front desk tasks, balance nightly transactions, and ensure guest safety and satisfaction during the 11:00 PM – 7:00 AM shift.

The starting wage is $19.00/hour with a focus on accuracy, security, and exceptional guest service. Join a team dedicated to hospitality excellence in iconic Canadian Rockies locations.