Night Auditor: Precision, Service & Overnight Ops

Banff Lodging Co.; Banff; On-site; CAD 42,000 - 52,000; Full time

Job summary

Banff Lodging Co. in Banff, Canada, seeks a reliable Night Auditor to join our Front Office team. You’ll be the main contact for guests overnight, balancing guest service with accurate records and nightly audits.

Working independently, you’ll spot discrepancies, complete audits, review room charges and deposits, and prepare reports for the Accounts team. You’ll also support guest safety and handle late check-ins and requests with a calm, professional approach.

Qualifications

• Strong guest service focus and reliability.
• Comfortable working independently overnight.
• Excellent attention to detail and problem-solving.

Responsibilities

• Welcome late arrivals and assist with check-ins, check-outs, reservations and guest requests.
• Respond to guest needs and calls in a friendly and professional manner.
• Complete nightly audits, balance transactions and investigate and resolve discrepancies.
• Review room charges, payments, deposits and refunds to ensure they have been processed accurately.
• Maintain accurate daily records and prepare reports for the Accounts team.
• Identify errors or inconsistencies and follow them through to resolution.
• Support guest safety and hotel security throughout the night.
• Respond calmly to unexpected situations, using good judgement to resolve issues or elevate when needed.
• Complete system updates and basic administrative tasks.

Job description

Banff Lodging Co. in Banff, Canada, seeks a reliable Night Auditor to join our Front Office team. You’ll be the main contact for guests overnight, balancing guest service with accurate records and nightly audits.

Working independently, you’ll spot discrepancies, complete audits, review room charges and deposits, and prepare reports for the Accounts team. You’ll also support guest safety and handle late check-ins and requests with a calm, professional approach.