Overnight Front Office Reception Agent

Fairmont Hotels & Resorts; Banff; On-site; CAD 24,000 - 34,000; Full time

Benefits offered by this job

Staff meals provided

Staff accommodation on-site

Comprehensive benefits

Pension plan with employer matching

Employee travel program

Discounts on F&B and spa

Job summary

Fairmont Banff Springs is seeking an Overnight Front Desk Reception Agent. You will welcome guests, check them in/out, and manage accounts while upholding service standards.

The role involves night audit tasks, handling calls, and facilitating guest requests with a friendly, professional approach. The position requires flexibility across shifts, strong English communication, and the ability to multitask in a busy hospitality environment.

Qualifications

• Willingness to work a variety of shifts, including holidays, weekends, evenings, and mornings.
• Proficiency in English (verbal & written).
• Strong communication, organizational, and problem-solving skills.
• Ability to handle multiple priorities with courtesy and calmness.

Responsibilities

• Greet guests, check in/out, and settle accounts following service standards.
• Document guest requests or issues and escalate as needed for resolution.
• Conduct Night Audit procedures.
• Assist with switchboard and guest inquiries via phone and other channels.
• Handle cash float for transactions and currency exchange.
• Inform guests about hotel facilities and services.
• Drive up-sell of room brands to increase revenue.

Skills

Shift work availability

Excellent English

Strong communication

Guest service mindset

Multitasking

Tools

PMS/OPERA CLOUD

Job description

Who We Are

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

First impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As An Overnight Front Desk Reception Agent you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine and lasting memories!

Starting Rate

$21.31 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $27.68

What you will be doing

• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
• Conduct Night Audit Procedures
• Assist in monitoring the switchboard phone line and answering calls/responding via other communication platforms
• Responsible for maintaining personal cash float used to assist guest with transactions and currency exchange
• Assist guests regarding hotel facilities in an informative and helpful way
• Respond to each Guest who approaches the Reception Desk
• Drive rate through up-selling room brands
• The role involves physical activity, including standing for extended periods, bending, and occasionally lifting items weighing up to 45 pounds.
• Other duties as assigned

Qualifications

Your experience and skills include:

• Ability and willingness to work a variety of shift work, including statutory holidays & weekends, evening and mornings.
• Previous experience as Night Audit or Front Desk Reception Agent an asset
• Previous Property Management System (PMS/OPERA CLOUD) experience an asset
• Proficient in the English language (verbal & written), second language an asset
• Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
• Strong interpersonal and problem solving abilities
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must be able to stand throughout shift while typing and talking on the phone

Job Perks & Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affimation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.